Can't dial ext. starting with "1"` 1

[LegoGirl]

Greetings all! I am working a remote site which has an option 81. It is a hotel, and they are wanting to dial offsite numbers by just punching in 3 digits. These "speed call" setups are ACD queues, with NCFW pointing to the offsite number. This has worked fine until now. They have run out of 3-digit numbers, except several that begin with "1". I set up these ACD queues, mirroring a functioning "speed call" ACD. The new ones do not work from any of the house phones; only from the console. Yet, these house phones can call the other "speed call" ACDs just fine (according to the manager). What could be causing this?

Thank you in advance for any insight!

Marie Curie

 

[johnpoole]

look at the digit 1 to see what it is build as, spree would be my guess...ld 20 prt dnb 1

john poole
bellsouth business
columbia,sc

 

[LegoGirl]

John,
The digit 1 is not built as anything. There are several extensions in the PBX already built that begin with 1, most of which are 4 digits in length. Here is a printout of one of the ACDs I built, which does not work from the house phones:

TYPE ACD
CUST 0
ACDN 104
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 9xxxxxxxxxx
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

 

[johnpoole]

if the ncos on the house phone prevents the dial 9 as the 1st digit, that might be your block.. you can build a rlb for just the 9+ that you are trying to allow and set that frl to 1... that would be IF the phones in question are rest. from that 9+number you have in as ncfw

john poole
bellsouth business
columbia,sc

 

[sandyml]

Check to see how pretranslation is configured. You might have these phones in a pretranslation group that takes "1" and converts it to something else.

 

[LegoGirl]

John,
The dial 9 is allowed on the older ACD queues (for instance, ACD 338 has NCFW to 9xxxxxxxxxx, and the house phones can call 338 just fine).
Sandy, how would I determine if these phones are in a pretranslation group?

Thank you,

Marie Curie

 

[johnpoole]

can the phone dial any ext starting with 1? and can the phone make the call by using 1+? still trying to see a block, all the normal unforseen blocks seems to be things you have checked.. i haven't used pretranslation, but am curious to see how it works, works good on a rolm switch but never saw the load on this one...

john poole
bellsouth business
columbia,sc

 

[sandyml]

LegoGirl,
Print out the TN of one of the sets. Look for the XLST prompt -- that is the pretranslation group. If you don't see that prompt, it's probably not turned on for the system. To see that, go to LD 21 and do a prt of FTR. If the PREO prompt is 1, then it is turned on (0 = off). So, if you find that a phone is associated with a list, go to LD 20 and do a prt of PRE - it will tell you what speed call list each pretranslation group is associated with. Then do a prt of that SCL number to see what is being done (both programmed in LD 18). You would see a 10-number speed call list (SCL). Each entry represents the first number people dial, 0-9. Look at entry 1 and you'll see it. For example, you might see 1 4000 -- that means that anytime I dial a number beginning with one, 4000 will be dialed instead. Or, 1 * means to block the call. Anyway, if you find this is the case and need more info, just let me know. This is a common programming option in hospitality sites. (Oh, and by the way, consoles are associated with list 0 by default; normally you do not want them subject to pretranslation.)

 

[johnpoole]

haven't used that sandy, but i'll do some labs on it, sounds useful

john poole
bellsouth business
columbia,sc

 

[sandyml]

Especially for fax machines. If they are only used to send faxes to external numbers, you can preface everything with a "9" for instance. Or credit card authorization machines. I try to create groups (like for TGAR) -- for hotels, housee phones in one, faxes in another, convention phones yet another, guest rooms, admin, etc. So even if my customers have no immediate use for it, its very easy to put into use. Enjoy.