Can't connect to the internet with wirless nic.

[GlenJohnson]

I just set up a wireless netork using an SMC router connected to my desktop, and a wireless card plugged into my laptop. On the same day, (June 21) I had a Cable modem installed. I have the cable from outside going into the modem, and the rj45 going into the desktop. The router goes into my destop with rj45. I can't connect to the internet. I'm thinking I should have the modem going out to my router, and from the router into the desktop. I'm totally new to routers, so I was curious, am I on the right track? Thanks. Glen A. Johnson
Microsoft Certified Professional
gjohn76351@msn.com
"We will either find a way, or make one".
Hannibal (247-183 B.C.); Carthaginian general.

 

[sobak]

Normally you shouuld have the router sitting between you and the modem. Without knowing which SMC router you have I'll speculate....

Cable Modem
|
|
|
SMC Router
| |
| |
| Wireless Workstation
|
Wired Workstation

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

That's what I did, and I'm using straight DHCP. Did an ipconfig /release, ipconfig /renew and the wireless workstation still can't see the internet. It's on the network because I can use vnc to run the wired workstation. If I go into the status of the router, it shows both machines there. Thanks. Glen A. Johnson
Microsoft Certified Professional
glen.johnson@insightbb.com
"Work consists of whatever a body is obliged to do.
Play consists of whatever a body is not obliged to do."
Mark Twain (1835-1910); US writer.

 

[sobak]

Can you ping through the router? Try to ping the router interface then attempt to ping through the router using IP Addresses. If the IP Addresses work then attempt to use host names. If Host names do not work then check your DNS entries to ensure you have the proper DNS information for your Wireless System.

Try this IP Address.

192.233.80.9 This is the external IP Address that I always use for testing, it's an IP Address for Novell.

Also can you connect from your wired workstation to the Internet? If not then you will need to verify the router configuration. I use ATTBI with a NetGear RO318 router. I have to set the router up for Standard Ethernet. This particular router is for Cable and DSL so it will also do PPPoE for the DSL connections. If you can connect with the wired workstation then we need to verify the ip addressing of the Wireless Workstation.

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

I can ping the router, and the wired work station. I can't ping any dns names, even though in the status on the router, it shows the ip address and dns name. I can connect to the internet using my cable modem. The only problem is the cable companies software doesn't work quite right. When I start my computer, the software trys to make sure that my settings are correct, and it fails everytime, and I can't get to the internet. It didn't take me long to figure out if I do an ipconfig /release ipconfig /renew, then when I get the ok from the dos box, I get on the interntet just fine. Tempted to un-install cables software, write a batch file for this and put it in my start up. I've never been able to make the router or modem work using tcp/ip or dns. Have to have dhcp and dns disabled. Glen A. Johnson
Microsoft Certified Professional
glen.johnson@insightbb.com
"Work consists of whatever a body is obliged to do.
Play consists of whatever a body is not obliged to do."
Mark Twain (1835-1910); US writer.

 

[sobak]

Who's your cable provider and the model of your router?

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

Cable provider is the local instight. SMC is the router. Glen A. Johnson
Microsoft Certified Professional
glen.johnson@insightbb.com
"Work consists of whatever a body is obliged to do.
Play consists of whatever a body is not obliged to do."
Mark Twain (1835-1910); US writer.

 

[sobak]

I would remove the software off the workstation making sure I noted how it was configured (just in case you have to reinstall it) then take a look at the router and ensure its setup correctly. I don't know much about SMC routers but I'm sure it has a setup wizard where you can point your browser to and setup basic operation. Plug in the same values as your desktop software had. There have been some instances where the original system's MAC address is required before you can obtain a valid IP address. I know the NetGear routers can spoof a MAC address of an internal system I'm not sure about the SMC router. Also make note of how you're connecting in your setup program. PPPoE is usually for DSL but I could see where it can be used for Cable. You may have to play around with the router settings until your get your wired workstation to work. Once you get your wired system working then the Wireless will fall right in line. Sounds to me that something is not setup correctly on the router that is preventing it from connecting, verify your settings and choose some different setup configurations. david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

Only way I can get either to work is to have dhcp installed and not running dns servers. Not much to configure there. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Work consists of whatever a body is obliged to do.
Play consists of whatever a body is not obliged to do."
Mark Twain (1835-1910); US writer.

 

[sobak]

What is the model number of the router? I know the vendor is SMC but SMC has different models, I looked on the SMC web site and saw one model that was...

SMC7004AWBR

SMC7004AWBR Barricade™ 4-Port Wireless Broadband Router

Is this the SMC model you have?



david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

I'm not at home, but I think it is. I'd have to check the unit to be sure. I don't remember the Barricade, this is just a wireless router. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Every step of life shows much caution is required".
Johann Wolfgang von Goethe (1749-1832); German poet and playwright.

 

[sobak]

Let me know and I'll be able to steer you in the right direction.

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[GlenJohnson]

Start working on it when I get home tonight. Thanks. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Every step of life shows much caution is required".
Johann Wolfgang von Goethe (1749-1832); German poet and playwright.

 

[TheOldMan346]

GlenJohnson,

If you're using a router, you should not be using any of the ISP's software on your computers. The router is more than capable of handling the connections. You should configure all the computers to acquire IP addresses automatically from the router. Make sure the DNS addresses and gateways are cleared on the comnputers. DHCP will fill these in from the router. The router will get that info from the cable company.

The Old Man

 

[GlenJohnson]

Using SMC7004A WBR wireless router. This is plugged into my desktop, and the laptop has the SMC2632W V.2 Wireless card. Laptop and Desktop are cofigured for DHCP and no DNS numbers. (I've tried it both ways. With and without DNS.) Plugged the Cable modem into the WAN socket of the router. Then, plugged the router into the pc. Could not connect to the internet. Did an ipconfig /release ipconfig /renew and recieved an ip address of 172.16.10.3. (I have a pool set up on the router of 172.16.10.1 - 40, only because at work we have 172.16.x.x, and don't use dhcp, so I wanted to be able to bring the laptop in and connect to our lan easily with only minor changes.) Changed the cabling back, and release/renew and it showed my ip address had been assigned by the isp. Where is the address coming from. Should I uninstall the isp's software. With dhcp and no dns, I don't understand where the ip is coming from. Thanks. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Every step of life shows much caution is required".
Johann Wolfgang von Goethe (1749-1832); German poet and playwright.

 

[Dmasch]

Glen,
Do you have the routers private ip address put in as your gateway on your machines?
A way you could test and see if the router has incorrect settings.
In you Internet Explorer browser you should be able to

Http://172.xxx.xxx.xxx

this would be your routers IP.
There should be a setup screen for your router.
You could also just for testing take the router out of the picture and put the ISP settings on your nic and connect the cable that is going into the WAN port on the router directly into your nic and see if you can browse. If you can it is an incorrect router setup and you should be able to get into the router and check your settings.
Give this a shot and let me know if you're surfing :>

 

[GlenJohnson]

To configure the router, it's

http://172.16.10.93,

which is what I assigned it. Get's there no problem. As far as isp's number, it's strict dhcp or doesn't work. I'm starting to wonder if the isp's modem is using something that's not routable. I've sent them an e-mail asking how to configure. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Every step of life shows much caution is required".
Johann Wolfgang von Goethe (1749-1832); German poet and playwright.

 

[Dmasch]

Once you get inside the router you should be able to put in the settings from your ISP. Even if you aren't getting a static IP address from your ISP there should be a setting in your router that tells it that it will be getting Dynamic ip from your ISP. Once your ISP tells you what settings you need to put in your router we should be able to get you going. If you need help putting these in let me know. I configure routers all the time and once you get the right numbers from the ISP it should be a cakewalk for you.

 

[GlenJohnson]

I've just sent an e-mail to my isp asking them what do I need to know. Thanks, I'll keep you informed. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com
"Every step of life shows much caution is required".
Johann Wolfgang von Goethe (1749-1832); German poet and playwright.

 

[TheOldMan346]

Glen,

In your original post you referred to the router being plugged into your desktop and the cable modem being plugged into the desktop. I'm guessing like this

Cable modem ----> Desktop <----- SMC Router

Soback posted with the usual setup and you confirmed that you had done it the way soback posted.

In the 6/28 post, you say you plugged the cable modem into the WAN port of the router then later say you changed the cabling back. Back to what?

Here is the way it needs to be connected or it will not work. This can account for the problems you are having.

Access the router's config at 172.16.10.93 and make sure it is configured to acquire the IP and DNS addresses dynamically.

Make sure on each of the LAN computers that the ISP's software is at least inactivated, if not removed. Make sure they are all set to acquire IP and DNS addresses from the router.

If you have the cable modem connected to the desktop (you refer to desktop amd PC both so I'm confused as to how many computers), when you do the ipconfig /release and ipconfig /renew, you will get an address from the cable provider. When it is connected properly, you will get the address from the router.

DHCP SHOULD also provide the router's LAN IP as the default gateway for each of the computers, as well. I have sometimes seen that not work depending on the OS. You can supply the router's IP, 172.16.10.93, as an extra insurance. THis should allow you to see the internet.

Hope that helps.
The Old Man