Can't Connect to System

[redswine]

I have an IP 500v2 6.08 that I cannot get into through Manager. It sees the system but when I log in it keeps saying network error. But, I can connect to System Status.

I'm working on this remotely. Is there a way to reboot it remotely other than through Manager or having someone on site pull the plug. Or any ideas why I can't get into the system?

 

[Manie3]

What errors come up when you try login to the system? Have you turned off secure comms?

Are you using same manager version as ipo?

How are you connecting to the system remotely?



ACSS

Just another day in the life of ME

 

[redswine]

Error coming up is: "Network Error - Failed to Communicate with IPOffice."

Secure comms is not turned on.

It's the correct version of manager.

It's a relatively new problem, started after replacing the processor.

 

[joe2938]

Can you ping the IP Office?

 

[redswine]

yes. Manager sees it, won't let me connect. Can connect with System Status

 

[tlpeter]

In Manager go to:

File
Preferences
Security

Set "secure communications" to "low"


BAZINGA!

I'm not insane, my mother had me tested!

 

[joe2938]

maybe replacement came in at a higher version, try upgrading your manager to the latest version

 

[redswine]

tipeter, i turned secure communications on, but everything was greyed out. When I attempted to connect it said security certificate error

 

[joe2938]

greyed out means your manager version is too low, upgrade your manager!

 

[Manie3]

Turn the securtiy certificate to none in preferences should allow you to get in.

ACSS

Just another day in the life of ME

 

[redswine]

Manager is same version as IPO. I had it set to none initially.

 

[wrenchmonkey]

I had this same problem on this release. It was something flaky. The correct version of manager would not open it up. Rel 10 manager that didn't match at all, had no problem opening the configuration.