Can't complete transfer

[cwilken007]

I currently have 3 PBX systems, Astra, Nortel rel5 and Avaya CM5. The Astra are used for routing all main calls. There is an E1 link between the Astra and the Nortel, and a Qsig link between the Astra and the Avaya.
No direct link between the Nortel and Avaya, all get routed via the Astra.

When the Nortel receives a call from either the Astra internal or via Astra PSTN, you answer the call and now transferring it to an Avaya user, The Avaya phone will ring and gets answered, but you cannot release the transfer, and the transfer can’t be completed. The Avaya user puts the phone down, and the Nortel phone then takes back the original call.

However when transferring internal from Avaya to Nortel, and Nortel to Avaya all is working 100%.

I have tried all transfer setting but cannot get the issue resolved.

Below is a capture of the transfer.

19:21:24 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE


.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE


.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE


.19:22:10 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03

ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 18 PTY SLOT 18
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 0 427



KEY 0 SCR MARP TERMHOLD TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE


.19:22:14 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03

ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 5 PTY SLOT 5
DIAL DN 0
MAIN_PM DIAL AUX_PM NARS_CALL
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427


AUX NARS




KEY 0 SCR MARP TERMHOLD TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE


.19:22:24 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03

ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427


AUX NARS



---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 1 INIT
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 0 SCR MARP TERMHOLD TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE


.19:22:30 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03

ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM ESTD
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427


---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 0 SCR MARP TERMHOLD TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE


.19:22:44 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE


.19:22:46 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03

ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35


---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN

KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE


.19:22:50 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE

 

[cwilken007]

Route and trunk configuration.
Route

ld 21
PT1000

REQ: prt
TYPE: rdb
CUST 0
ROUT 10

TYPE RDB
CUST 00
DMOD
ROUT 10
DES PRI
TKTP DID
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI2
ISDN YES
MODE PRA
IFC EURO
CNTY NET
SBN NO
PNI 00000
NCNA NO
NCRD NO
ISAR NO
CPFXS YES
SDID NO
DAPC NO
INTC NO
DSEL VOD
PTYP DCO
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH RRB
TRMB NO
STEP
ACOD 2000
TCPP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 3
NDNO 3 *
DEXT NO
DNAM NO
MFC NO
ICIS YES
OGIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GTO 896
GTI 896
SFB 3


PAGE 002

NBS 2048
NBL 4096
DTD NO
SCDT NO
2 DT NO
DDO NO
DRNG YES
NDRI 00
CDR YES
INC YES
LAST YES
TTA YES
ABAN YES
CDRB NO
QREC NO
OAL YES
AIA NO
OAN YES
OPD NO
NDP EXC 0
CDRX YES
NATL YES
SSL
CFWR NO
IDOP NO
MUS YES
MRT 21
PANS YES
EQAR NO
FRL 0 0
FRL 1 1
FRL 2 2
FRL 3 3
FRL 4 4
FRL 5 5
FRL 6 6
FRL 7 7
TTBL 0
ATAN NO
OPR NO
PRDL NO
EOS NO
DNSZ 0
RCAL NO
MCTS NO
ALRM NO
BTT 30
ACKW NO
ART 0
PECL NO
DCTI 0
TIDY 2000 10
SGRP 0
ARDN NO
AACR N




Trunk

TYPE: tnb
TN 1 30
SPWD
DATE
PAGE
DES

DES ASTRA_PRI
TN 001 30
TYPE DID
CDEN SD
CUST 0
TRK PRI2
PDCA 1
PCML A
NCOS 7
RTMB 10 30
B-CHANNEL SIGNALING
NITE
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 VNL
TKID
DTCR NO
AACR NO
DATE 4 SEP 2014

 

[KE407122]

Sounds like your CDB is impacting the transfer attempt.
CDB LD 15 CDB - NET

TRNX (NO) YES (Prevent) Allow transfer on ringing of supervised external
trunks across the network
EXTT (NO) YES (Prevent) Allow unconditional external Trunk to Trunk
transfer.


KE407122

"The phone was working fine before it knocked over my coffee.

 

[cwilken007]

Both TRNX and EXTT are set to yes.

 

[trvlr1]

Trace your test calls in LD 80 to see if they are getting to the trunk. It may be the Avaya is not accepting the calls. If you temp set up a phone on the Astra, can you transfer to it? (I suspect yes) Do you have a way to see if the Astra is transferring from one trunk to another towards the Avaya? (again I suspect yes) which points again to if the Avaya is accepting the calls ...... Is there a way on the Astra (similar to LD 80 in the Nortel) to see if calls are going through and if any messaging is being sent back? Sorry, do not know Astra and it's capabilities at all.

 

[KE407122]

Oh darn...back to the old electronic brain.
I noticed your TRMB is not default. It's set to NO.

Astra E1-->Nortel--->Astra E1---QSIG --->AVAYA




KE407122

"The phone was working fine before it knocked over my coffee.