cwilken007
Technical User
- Sep 29, 2014
- 4
I currently have 3 PBX systems, Astra, Nortel rel5 and Avaya CM5. The Astra are used for routing all main calls. There is an E1 link between the Astra and the Nortel, and a Qsig link between the Astra and the Avaya.
No direct link between the Nortel and Avaya, all get routed via the Astra.
When the Nortel receives a call from either the Astra internal or via Astra PSTN, you answer the call and now transferring it to an Avaya user, The Avaya phone will ring and gets answered, but you cannot release the transfer, and the transfer can’t be completed. The Avaya user puts the phone down, and the Nortel phone then takes back the original call.
However when transferring internal from Avaya to Nortel, and Nortel to Avaya all is working 100%.
I have tried all transfer setting but cannot get the issue resolved.
Below is a capture of the transfer.
19:21:24 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:10 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 18 PTY SLOT 18
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 0 427
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:14 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 5 PTY SLOT 5
DIAL DN 0
MAIN_PM DIAL AUX_PM NARS_CALL
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
AUX NARS
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:24 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
AUX NARS
---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 1 INIT
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:30 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM ESTD
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:44 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:46 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:50 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
No direct link between the Nortel and Avaya, all get routed via the Astra.
When the Nortel receives a call from either the Astra internal or via Astra PSTN, you answer the call and now transferring it to an Avaya user, The Avaya phone will ring and gets answered, but you cannot release the transfer, and the transfer can’t be completed. The Avaya user puts the phone down, and the Nortel phone then takes back the original call.
However when transferring internal from Avaya to Nortel, and Nortel to Avaya all is working 100%.
I have tried all transfer setting but cannot get the issue resolved.
Below is a capture of the transfer.
19:21:24 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:04 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:10 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 18 PTY SLOT 18
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 0 427
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:14 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM NONE
TDTN 0 SLOT 5 PTY SLOT 5
DIAL DN 0
MAIN_PM DIAL AUX_PM NARS_CALL
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
AUX NARS
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:24 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
AUX NARS
---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 1 INIT
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:30 29/09/2014
TN 003 0 00 03
KEY 4 TRN ACTIVE TN 003 0 00 03
ORIG TN 003 0 00 03 KEY 4 TRN
TERM TN 001 21 DID RMBR 10 21 OUTGOING TRUNK CALL
DIAL DN 021344429
MAIN_PM ESTD
TALKSLOT ORIG 12 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 427
---- ISDN PRA CALL (TERM) ----
CALL REF # = 13521
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 21351710 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 021344429 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 0 SCR MARP TERMHOLD TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN NONE
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
AUX
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 5 NUL IDLE
.19:22:44 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:46 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP ACTIVE TN 003 0 00 03
ORIG TN 001 17 DID RMBR 10 17 INCOMING TRUNK CALL
TERM TN 003 0 00 03 KEY 0 SCR MARP CUST 0 DN 1710 TYPE 3902
DIAL DN 1710
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 14
EES_DATA:
NONE
QUEU NONE
CALL ID 0 35
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 21474
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 824862750 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 21351710 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE
.19:22:50 29/09/2014
TN 003 0 00 03
KEY 0 SCR MARP IDLE
KEY 1 AO6 IDLE
KEY 2 RGA IDLE
KEY 3 CFW IDLE
KEY 4 TRN IDLE
KEY 5 NUL IDLE