Can't call 844 numbers 1

[zigmo36]

We've got a Nortel CS1000M, and we can call 800, 877, 866, etc. numbers, but we get errors when we try to dial an 844 number. All toll-free area codes are configured the same: RLI=6. Anybody got any ideas?

Thanks very much for your consideration, and have a terrific day!

zigmo36

 

[KCFLHRC]

Makes no sense at all to me. If you know how to do a trace in LD 80 that would be the next step. Trace a good call and then trace the bad one.

LD 80
. trac o xxxx where xxxx is the Ext #

 

[zigmo36]

000
>LD 80
TRA000
MARP NOT ACTIVATED

.TRAC 0 3794

ACTIVE TN 020 1 13 11

ORIG TN 020 1 13 11 KEY 0 SCR MARP CUST 0 DN 3794 TYPE 2616
TERM NONE
TDTN 16 SLOT 25 PTY SLOT 89
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 0 8672





.
VAS008 ADMIN VSID 1 CUST -- TIME & DATE 13:14:37 13/05/2016

AUD370 VSID 1 CUST --
TRAC 0 3794

ACTIVE TN 020 1 13 11

ORIG TN 020 1 13 11 KEY 0 SCR MARP CUST 0 DN 3794 TYPE 2616
TERM TN 013 20 DID RMBR 11 20 OUTGOING TRUNK CALL
DIAL DN 818665551212
MAIN_PM ESTD
TALKSLOT ORIG 73 TERM 9
EES_DATA:
NONE
QUEU NONE
CALL ID 0 8672


---- ISDN PRA CALL (TERM) ----
CALL REF # = 23140
BEARER CAP = VOICE
HLC =
CALL STATE = 10 ACTIVE
CALLING NO = 4176593794 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 18665551212 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
PDCA 1 PAD 0 6 PCML MU MU



.
TIM532 13:15 13/5/2016 CPU 1
TRAC 0 3794

ACTIVE TN 020 1 13 11

ORIG TN 020 1 13 11 KEY 0 SCR MARP CUST 0 DN 3794 TYPE 2616
TERM TN 013 20 DID RMBR 11 20 OUTGOING TRUNK CALL
DIAL DN 818448063425
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 85 TERM 21
EES_DATA:
NONE
QUEU NONE
CALL ID 0 8656


---- ISDN PRA CALL (TERM) ----
CALL REF # = 23141
BEARER CAP = VOICE
HLC =
CALL STATE = 3 OUTGOING
CALLING NO = 4176593794 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
CALLED NO = 18448063425 NUM_PLAN:E164 TON:NATIONAL ESN:NPA
PDCA 1 PAD 0 6 PCML MU MU



.
DTC001

 

[KCFLHRC]

So the good call and the bad call went out not only on the same route but the exact same trunk. I'm not sure how this cant be a carrier issue

 

[zigmo36]

I'll contact our carrier, thanks for all your help, KCFLHRC! You are the man!

zigmo36

 

[KCFLHRC]

You are welcome, have a good weekend.