Brian Elias
IS-IT--Management
Hello,
I'm re-posting this from the Meridian forum - apologies for the incorrect forum the first time.
I am working on a Nortel system, and I need some help. Here’s what I’ve got:
User has Ext. 54 that was working fine, then began showing “incorrect password” on voicemail login attempts
User entered incorrect PW too many times, now shows “Mbox locked / Contact admin”
F*0 Intercom shows 54 with proper name, View> shows Port 121
F985 shows VM: 35
F980 shows Mbox: _________ (blank)
F983 > MBOX > CHNG > 54 > NEXT > this shows:
Ext: (none)
CHNG NEXT
Pressing CHNG and typing 54 shows “Ext assigned” - and nothing changes. (F983 still shows as above)
Note, I can retrieve Ext 54 voicemails from a different extension through F981, **
The goal is to get this phone (Ext 54) to access the voicemail for Ext 54.
What am I missing?
Thank you!!
I'm re-posting this from the Meridian forum - apologies for the incorrect forum the first time.
I am working on a Nortel system, and I need some help. Here’s what I’ve got:
User has Ext. 54 that was working fine, then began showing “incorrect password” on voicemail login attempts
User entered incorrect PW too many times, now shows “Mbox locked / Contact admin”
F*0 Intercom shows 54 with proper name, View> shows Port 121
F985 shows VM: 35
F980 shows Mbox: _________ (blank)
F983 > MBOX > CHNG > 54 > NEXT > this shows:
Ext: (none)
CHNG NEXT
Pressing CHNG and typing 54 shows “Ext assigned” - and nothing changes. (F983 still shows as above)
Note, I can retrieve Ext 54 voicemails from a different extension through F981, **
The goal is to get this phone (Ext 54) to access the voicemail for Ext 54.
What am I missing?
Thank you!!