Can't add e-mail address

[GerryGoldberg]

When I converted from Microsoft Outlook Express to Microsoft Outlook 2003 all of my address book was converted to contacts. This seems to work fine for sending e-mail. However, when I try to add a new e-mail address to my Address book, Outlook tells me that I can't add to the Address Book. It automatically adds to my Contacts, but the entry doesn't display when I try to add it to a group I have created. I don't understand the difference between the Address Book and the Contacts list. They obviously are not interchangeable, so how can I add names to my e-mail groups?

Thanks,

Gerry Goldberg

 

[JockMullin]

Hi, Gerry

Not sure what your problem is, so here's a tutorial in the hopes it may help.

In Outlook, when you are in the properties of a group there are two buttons which enable you to add recipients. "Add New" enables you to put in an ad-hoc email address & description in a case where they are not in your contacts or address book.

"Select Members" on the other hand enables you to pick correspondents from your contact folder(s) and/or your address book by selecting the source from the dropdown list available in that dialog.

In Outlook, Contacts and PAB are separate but both available; using the PAB is easier for sharing with some other programs whereas contacts enables you to consolidate much more information on each correspondent, including multiple addresses and numbers.

Jock

 

[GerryGoldberg]

Ok, I think I understand the basics that you outlined. Now I have a new contact entered but when I try to include it in an already existing e-mail group, it isn't listed as an entry in Contacts. My address book is empty. Where is my new contact?

Thanks,

Gerry

 

[JockMullin]

Hi, Gerry

Assuming you added the new contact to the Contacts folder in Personal Folders (also assuming you are running standalone and not connected to shared folders on an email server), then when you are in the Select Members dialog, at the top it says "Show names from the:" and there is a box to the right of that.

Use the dropdown arrow to get the list of contact folders available and select the contacts folder you put the neew contact in. Then the selection window should be populated with the contacts from that folder, which should include the one you just added. What will be displayed is the name you gave to that contact when you created it.

This may be easier to follow if you have the folder list displayed (View/Folder List).

Jock

 

[GerryGoldberg]

I did as you said and displayed the Contacts folder. The name I just added IS NOT there, but all of my other e-mail records are. Is there some other Contacts folder I should be looking in?

Thanks,

Gerry Goldberg

 

[pgaliardo]

Go to view - folder list. See how many Contact Type folders are in there. Right click on each one - Properties - Outlook Address Book tab and make sure "Show this folder as an Outlook Address Book" is checked.