Cant Access Voicemail remotely with I-Phone 1

[Eric121508]

I have a customer with a 7.1 CICS and a 2.0 Callpilot100. When a user calls in on a brand new 3G I-Phone he gets his voicemail recording but when he presses (* *) it dissconnects him from the system. He hears "Exiting the system Goodbye". If he presses star once it goes to the AA as it should. I had him try pressing star slower and making sure he did it before the beep and I had no luck. I tried it with my friends I-phone and it worked fine.

Any Ideas?

Eric

 

[exsmogger]

Technically a R2.0 Call Pilot is not compatible with a CICS R7.1, and the R2.0 had some bugs that were fixed with R3.0 The Call Pilot software needs to be at R3.0 or higher to be compatible.

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)

 

[hawks]

Check out
thread799-1490862

 

[Eric121508]

My information must be wrong because I know the MICS and the voicemail were upgraded at the same time like a year ago. It must be 3.0 or higher. This only happens with this one users phone. There are no issues with any other I phones or any other cell phones.

Eric

 

[whykap]

Who is the cell phone provider for the i-phone? Is it AT&T or is i another provider?

 

[hawks]

There was a known issue with the I-Phone and certain systems requiring DTMF to maneuver within them. At one time last year or late 2007 Apple had a forum on their site discussing this issue and what people have done to correct it.

http://discussions.apple.com/message.jspa?messageID=6856277

 

[Eric121508]

The provider is AT&T.

Thanks,

Eric

 

[coolheavychevy71]

Last but not lease, check with the Co provider and make sure they are not sending a extra * . digit gabber would tell you.