can't access Call Pilot over the ethernet

[gmiller1949]

We have several 0x32 Nortel units w/Call Pilot 150. Typically, I enter the IP address (of the CallPilot)in my browser subject line and connect. Recently, I cannot connect. The Call Pilots are functioning, answers to "PING", all LED's are lit and I can access via the RAD using feature 983. I just cannot connect to a few over the ethernet. your thoughts are welcome.

gmiller1949

 

[curlycord]

What browser?
Are your talking about via Network?
Have you tried direct with cross over to troubleshoot?
Are they all upgraded to 3.1?



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[gmiller1949]

I'm using Windows Internet Explorer ver 9.0.23 I enter the IP address of the CP150 in the subject line and it takes me right to the password prompt using AT&T MPLS cloud network. I have 32 systems across the country, so direct connect is not available. All systems work with exception of about -5- which all worked in the past. Not sure of the version. I asked the customer to reboot, but timing is not right. Will reboot on Friday after COB and hope for positive results.

 

[allworxguy]

I have found that IE does not always work. Try Firefox or Opera. Never had an issue with either of those.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

I enter the IP address of the CP150 in the subject line and it takes me right to the password prompt using AT&T MPLS cloud network"

....then what?


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[gmiller1949]

Allworxguy....tried Firefox with no success.
Curlycord....when I get to the password prompt, I'm connected. When it fails, I don't get to the prompt, it just stalls. Sorry if I was not clear. Anyway, I'm going to have my customer reboot on Friday after COB. Stay tuned, I'll post my results. Thanks for your input.

gmiller1949

 

[curlycord]

Try upgrading to 3.1 (last build), it might also re-write files and clear any bugs.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[gmiller1949]

Guys, I had the customer reboot the system and all is well. Thank you all for your time and experience.

gmiller1949