Cannot star out of AA

[curlycord]

BCM50 rls 3
No patches yet

When listening to AA and press * it repeats AA.
Pressing ** is ok though.

-Return to AA = Y
-Repeat key = None

Is there a know issue on this?


Thanks



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curlycord

http://www.curlycord.com

 

[KE407122]

Enable Voice Mail
Default is selected.

If you clear the Enable Voice Mail check box:

Callers cannot leave messages in mailboxes through Call Answering. Callers are returned to the Auto Attendant to make another choice.

The * feature of the Auto Attendant is disabled, preventing callers from leaving messages in mailboxes or listening to information mailboxes.

(You get the prompt "*, that command is not recognized. Please try again)
(If enabled it prompts you, "Please enter the mailbox Number"


KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[KE407122]

Sorry. No issues that I can see.

The * code isn't used to back out of AA. It is used to back out of voicemail.

In the Greeting Table there is only a menu repeat Key that can be assigned. (0 through 9)

In a CCR Tree you can assign a Key to Information could be assigned as (Home, Previous, or Disconnect.) when selected.
(0 through 9)


KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[curlycord]

Thanks

From AA you can also press * to back out and enter a DN to go straight to a mailbox.


Anyway I restarted the services yestarday and seems to be working ok today.....I probably didnt wait long enough for it to full boot yesterday.

Thanks


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curlycord

http://www.curlycord.com