Cannot see Slot #8 - Tandberg Tape Library Ultrium 4

[shon4711]

Hello,

we are running Arcserve Backup 15 with a Tandberg StorageLoader Ultrium 4.
In Arcserve Device-Manager I can only see slot #1 to slot #7.
Slot #8 is not shown. It doesn't matter if I configure slot 8 in the storageLoader setup as the cleaning slot or not.
Arcserve won't show the slot!
Also if I configure slot8 as the cleaning slot (in Tandberg Setup) it's not possible for me to configure slot8 in Arcserve as the Cleaning slot beacause the slot is not shown.
(btw: in Tandberg Menues everything shows up fine, only in Arcserve not!)

Has anybody an idea?
Thanks in advance, best regards,
Peter

 

[davidmichel]

Check View Preferences for the settings on which slots to display.

 

[shon4711]

Hi David,

"Check View Preferences for the settings on which slots to display. "

Thanks for the hint, but in
"Device Manager" -->"Preferences"-->"Bibliotheksfilter"(in german)--> I've only checked 'show empty slots" --> And in the right window it's shown as: "actual filter: show all slots" (Doesn't matter what I check or uncheck here --> I cannot see slot 8!)
Also in Tanberg Library setup I set the Cleaning Slot to "0" to make use of a data cassette in this slot.

I don't know what can I do more?

regards,
Peter

 

[davidmichel]

Is that 0 as in slot 0 or 0 as in disabled?

As for what else you can do, you can open an issue with CA support.

 

[shon4711]

Hi David,

If you select Slot '0' for cleaning that means "cleaning disabled" (You can choose from 0 to 8 for cleaning slot)
Slot #0 does not exists (it's from Slot#1 to Slot#8).

I did contact CA Support and now aiting for a recall.

Thanks again, best regards,
Peter

 

[davidmichel]

OK then with it set to 0 the library is letting ARCserve manage cleaning which is what we want. If time permits I see about getting a copy of the manual for the library and checking the config but based off what is reported the library has 8 data slots and one dedicated cleaning slot, and when configured to let the application control cleaning all 8 data slots should be presented to the application as available.

Next step is set the Tape Engine Message level to Detail with Read/Write, stop the Tape Engine, rename tape.log, start the Tape Engine and then check the log for a section like this.


[11/11 14:32:54 17bc 2 ] ------- Showing Library[4] Info --------------------------
[11/11 14:32:54 17bc 2 ] - LDN:4 Serial Number : [DEC023023E]
[11/11 14:32:54 17bc 2 ] - LDN:4 Number of Arms : [1]
[11/11 14:32:54 17bc 2 ] - LDN:4 Number of Slots : [84]
[11/11 14:32:54 17bc 2 ] - LDN:4 Number of Drive(s) : [4]
[11/11 14:32:54 17bc 2 ] - LDN:4 Number of I/E Slots: [12]

this is the critical part "Number of Slots" if it has 7 then the library is presenting only 7 slots to the host application. If the library tells ARCserve is has 7 slots then that's all ARCserve will show.