Cannot remove key appearance 1

[RDECIT]

I've got myself in a bit of a muddle with a key appearance. I have programmed our main line number as a key appearance on one set which call forwards always to an AA. Because of issue with the AA, I'd like to remove the key appearance an reuse the number for a huntgroup. However when I try to remove the appearance, I get a pop up reporting that "Users are associated with this Hosted Service" This is not a message I've seen before and I'm a little bit stuck on where to check where else this number will be referenced. This is MCD 4.1 SP1 on a MXe

 

[boycey9]

remove the name in the tel dir then delete

 

[LoopyLou]

Check to see if its programmed on another set and a boycey9 says if its in the tel dir make sure to remove it first. Finally any call rerouting using the number should be removed.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[RDECIT]

I've checked all 35 sets, there appears to be no reference to the number other than the one on the single set. Nothing references this number in Call Re Route, but it does use re routing itself.

I will check the tel dir, but never had an issue with deleting elements without clearing the directory first.

 

[LoopyLou]

If the number is in the tel dir it will not allow you to remove it. Have found this a number of times myself. Seem like under some circumstances you can simply delete it but others you need to remove the name. Best policy is simply remove the name first.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[RDECIT]

Unbelievable, removing the tel dir entry worked, never seen that before.

 

[LoopyLou]

Seems to be hit and miss. Sure there is some type of logic to it but sometimes you can delete an extension without removing tel dire entry and sometimes not.

Go figure.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.