Cannot Remove a CDN

[LostTek]

I have been trying to delete the CDN. I keep getting error code SCH5351 "cannot remove a CDN when it has default calls in its default ACD-DN." I checked the queue and there are no calls. I deleted all agents. I will INI if I have to as a last resort. So I'm stuck, any help is much appreciated.

 

[GHTROUT]

I'd print all your ACD Queues and do a text search for the value = the CDN.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[LostTek]

Thanks for the response GHTROUT, but there is only one queue using that CDN. I already changed the DFDN (ACDN) on the CDN to a different one and deleted the old DFDN. I thought it could be a AUD 422. The switch thinks there is a call in the queue, but when I logged in as an agent there were no calls. There are currently no agents programmed for the DFDN (ACDN).

 

[bigindian65]

didn't you post this once already? Have you checked OVDN? Interflow? An INI isn't the worst thing you can do. If you can't find its connection, I would INI

Mato' Was'aka

 

[LostTek]

How do I check the OVDN or Interflow? Yeah I posted this before and did not get many responses so I'm trying again.

 

[bigindian65]

actually, you did say you smoked the original queue and agents, so I guess that is out. If you have verified ld 23 call flow, I don't see much of a choice of not ini, and that may or may not clean it up

Mato' Was'aka

 

[LostTek]

yeah I did delete the ACD agents and old ACDN. I looked at the OVDN and there is none so thats out too. I'll have to try and INI.