Cannot Make the Outgoing Call from Avaya Softphone

[itsuport5589]

Hi,

All of sudden, my Telework Softphone cannot make outgoing calls. But i can make calls through AVAYA Handset, i can able to make outgoing calls.

Workaround:-
-> Tried to create new user and logged in, but still cannot make a call.

Please let me know how can fix this issue.

Thanks for your time.

-Thanks,
Sam

 

[cruzades]

Try to reload license, and reboot your box.

 

[itsuport5589]

Thanks for your Valuable response.

But When I try to login locally and i can login sucessfully and can make /recieve calls...but the problem happening when im at remote location..and try conenct through sonicwall vpn connection...softphones gets login but.....cannot make/recive calls.

Also I have AVAYA IP office 500 at HQ, Sonicwall VPN connected to Branch Office, where i have AVAYA 1616.....is connected without any error..can make/recieve calls...but when i open any pc at branch office and try to connect softphone..i can login but cannot make/recieve calls.

Please help me to sort out the issue.

-Thanks,
Sam

 

[amriddle01]

Sonicwall IS blocking ports, you have proved it by having it working locally but not when transiting the Sonicwall



"No problem monkey socks

 

[mattKnight]

Clue:
1616 handsets are H323 and work

Softphone is not H323 and doesn't work...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[itsuport5589]

Thanks for your information.

But I allowed tried both ways

Allowed all Ports on Sonicwall or Allowed respective Ports dedicated for Avaya.

Is there any way i can tset and give you a report.

-Thanks,
Sam.

 

[amriddle01]

It's still the router, they have hidden settings and application layer gateways (or whatever they choose to call them) built in that interfere with SIP traffic, the softphones use SIP...this is the link/router 100%



"No problem monkey socks

 

[mattKnight]

>this is the link/router 100%

Not that Andy needs it, but I agree entirely....

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[itsuport5589]

I have tried by placing all ports and tried by select ALL. But Still same Error.


Currently Im testing from Sonicwall VPN CLient, im sure it could be an issue...HQ Sonicwall.

Any Specific Configuration to allow SIP Ports on Sonicwall.

-Thanks,
Sam

 

[itsuport5589]

Thanks ReSolved the Problem

 

[amriddle01]

That took a while, what did it turn out to be? May help the next guy



"No problem monkey socks

 

[itsuport5589]

No, it was resolve very next day of my last reply.

It was sonicwall Issue. But Im upset with those, who has enough knowledge to support us to troubleshoot, instead of that, they just write to go and find AVAYA Engineer, if i have to do that, why would i come here, seek for the help. By the way, Im working on AVAYA / Asterisk System since 5 yrs, due to unusual errors, i seek for an help to help others.

So My Advice to those who has enough knowledge, kindly help others first if you can.

Thanks,
Sam