Cannot logon to Remote Exchange Agent

[rangerman]

Brightstor ver 9.
Exchange 5.5

We have been having problems connecting to our remote exchange server agent, it's failing to authenticate.

"failed to authenicate"

We have connected with the username and password on the remote server and this logs in fine, but when we try to submit a job the username and password fails.

Any ideas would be great

 

[Robalos]

Have u specified at Job domain\username or just username ?
Have u check RPC Backup Agnet Service is up and running in the exchange server?
Is it the account created for that ? I mean, exchange administrator account, right permission to log on locally, domain administrator group included, etc..

 

[rangerman]

Thanks for the advice

I have tried domain\username - no good
domain\my username - no good
All services seem to be ok including RPC services.

I have an exchange account created and have logged in on the server with that username and password with no login problems.

I have unistalled the agent and re-installed but still to no avail, the only thing is I haven't done is a Reboot as this is a live server and is difficult to do a restart.

Arcserve 9 is such a pain

Thanks for advice

 

[Robalos]

Pain is a weak word for ARcServe...
Try to restart the ARCServe and the RPC service before.
Maybe...

Best luck!

 

[SjrH]

Try configuring the exchange agent to use the same account that the exchange services are set to use.

SjrH - Data Security Storage & Availability Specialist

http://www.sjrh.co.uk

 

[Nauthiz]

try this:
when you define the job right click on the server that has exchange on it and specify domain\username security using an account that has necessary rights (I am lazy and just use domain admin acct here)
Then right click on the exchange server node underneath taht and specify security again. This time use domain\username of the exchange account used for install.

 

[rangerman]

Nauthiz

Thanks for your info, what we have found that it is the "brick level" when we drill down to the Agent.

We right click and modify and put in the username\password

And we get failed to logon to Agent all the time.

We have tried all passwords, de-installed and re-installed the exchange agent and put in the username and password and the install runs through smoothly. But when you try and modify the job it throws a wobbly !!

Is there anyway to check/check the agents password ??

Thanks guys for all your help, really appreciated but driving me stir crazy.