Cannot log into System Status

[jschweg]

Hi guys, hopefully you can help me out with this one.

My IP Office was just upgraded to the 4.2 firmware from the older 3.x stuff. This new version has the system status application, which I really want to use, but I cannot login and not sure why.

The IP Office firewall is not denying SSA, and I took a look through the new security roles section and cannot find anything pertaining to SSA there. I'm trying to use the Administrator password to login to SSA, but I just simply get "no response from IP" whenever I try.

Any suggestions on where to look?

 

[kwing112000]

It sounds like maybe a wrong password. when your system was at 3.2 and lower did you use Administrator to make changes. You may need to log into the security settings and reset the password. check out this link for the security settings

http://marketingtools.avaya.com/kno.../manager/index.htm?html_security_settings.htm

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[jschweg]

Thanks for the response.

Yes, I used to use Administrator to make changes to manager under 3.2, and I am successfully using the same account to currently log into the 4.2 manager.

Even though the password is correct (as I can get into manager without issue), I just can't seem to login to system status

 

[bdelmar]

you entering in the correct IP address in sys status for it to connect to?

 

[Bas1234]

Uninstall Java/SSA reboot the PC and then start the install of the Avaya SSA again.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Escorthosis]

This is a classic one. Version 3.2 did have the securitysettings but not SSA.
When upgrading the Administrator account wasn't automaticalliy allowed to use SSA.

So as Kwing already mentioned: go to the security settings and tick the 'System Status Group' for the service user Administrator.

 

[jschweg]

This is the part I can't seem to find.

I start Manager
Choose File / Advanced / Security Settings
Choose Rights Groups
Highlight the Administrator Group

I don't see anything anywhere that mentions SSA.

 

[amriddle01]

Don't you see this

or this

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[jschweg]

If I highlight "Rights Groups" I do not have a Systems Status Group, I only have:

Administrator Group
Manager Group
Operator Group

That being said, I can't check off system status group for Administrator because the groups doesn't exist

 

[tlpeter]

Are you sure you are on 4.2 ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Uninstall and re-install Manager if you certain you are on the correct level, don't worry you will not lose anything

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

tlpeter, he wouldn't in theory have SSA if he wasn't on 4.something

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[jschweg]

Is it possible that the installer could have upgraded the Manager software and VM Pro, but didn't flash the firmware on the actual IP Office?

Sorry, I'm a bit of a newbie here.

When I load Manager is says "Avaya IP Office Manager 6.2"

How can I tell what version of firmware is running on the actual phone system?

 

[amriddle01]

Look on my screenshot you will see the system level after the name in my case 6.0(11028)

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

P.s you manually have to upgrade the IP Office it isn't automatic, did you in Manager go File,Advanced, Upgrade then select the units and upgrade them?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Also the VM pro is a seperate disc as well as being a more involved upgrade than just the client itself, if you intend upgrading the system be aware if you were below 3.1.65 you will need to step the 406 through 3.1.999 first and in all cases v2 Dig 30 modules need to go through 3.2.999 first before 4.2, and when this happens any 5410/20's will also require an upgrade to R5 firmare and will not function correctly without it. Also any user apps should match (Soft console/Phone Manager)

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[jschweg]

I didn't do this upgrade, I hired a consultant, and now that I'm looking at the versions, I'm thinking he screwed this up. Here is the title bar of my manager:

Avaya IP Office Manager 6.2 (23) xx [3.2(61)]

Does this mean I'm still running the 3.2 firmware? I did sort of watch the tech, and it did take him a long time since it did appear that he had to do the upgrade in stages, but this doesn't look right.

 

[amriddle01]

Yes, you are still on 3.2(61) on the system, all he has done is upgrade the manager application which you could have just downloaded for free and done yourself

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[jschweg]

Awesome.

They will certainly be hearing from me.

Thanks for the help everyone.

 

[amriddle01]

No probs, FYI upgrading the system including steps will take 10-20 mins the VM will take around 10 but each handset will take about 5 mins to upgrade and if using Manager as fileserver will only do 4 or 5 at a time the rest will queue

ACS - IP Office Implement

"What the Crocodile Hat....was that?