Hi All,
A couple of days ago, my agent reported that she was "logged out" of her ACD phone (x2511) and now we can't log back in. They are using the backup ACD (x2517) right now. Normally to log in to the phone we would press the button that shows the extension, the screen would display "Enter Agent ID", type in the extension and press the "Not Ready" button and we are logged in.
On our phone that went down, the extension doesn't even show up anymore. So we can't even log in by pressing the first button. I printed the two TNs and compared them and everything is the same. We swapped the phones and made sure if was the TN rather than the phone itself.
Not sure what is going on. Hoping you have an answer before I have to call Bell.
CompTIA A+
CompTIA Network+
A couple of days ago, my agent reported that she was "logged out" of her ACD phone (x2511) and now we can't log back in. They are using the backup ACD (x2517) right now. Normally to log in to the phone we would press the button that shows the extension, the screen would display "Enter Agent ID", type in the extension and press the "Not Ready" button and we are logged in.
On our phone that went down, the extension doesn't even show up anymore. So we can't even log in by pressing the first button. I printed the two TNs and compared them and everything is the same. We swapped the phones and made sure if was the TN rather than the phone itself.
Not sure what is going on. Hoping you have an answer before I have to call Bell.
CompTIA A+
CompTIA Network+