Cannot get * option to go to General Delivery mailbox

[whender]

Voice Mail aa answering 24/7 on 5th ring. Message ok. # option works ok for directory listing, pressing * ask person to enter mailbox number. I cannot remember how to change * destination to general delivery mailbox. Alzheimer set in early this month.

tks for help

 

[curlycord]

I dont get the question....you cannot change what * does.


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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

Is it something in a greeting? provide more details.

You could tell clients to press *100 for General Delivery or *xxx to go directly to a mailbox.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[whender]

Did not put dial 1000 in message for customer to dial. Nortel Nellie says press * to leave a message, I would like for the General Delivery to answer the * entry and user not have to press any buttons. Thought I had done this before, but maybe not.
Does caller have to enter General Delivery Mailbox extension to leave a message and I have to tell them in Greeting?

tks

 

[curlycord]

You could setup up CCR and point a Path to LVMSG into MB 100

I dont know of any trickery to change a star command.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[bcmfiftyfan]

Yes, the caller must enter a mailbox number after pressing the * key. Re-record the greeting to say "press *1000 to leave a message in our general delivery mailbox".

 

[pnijjar]

I do not know how to reprogram * either, but on my CallPilot setting the "Attendant Extension" in the Greeting Table setup will direct calls to an extension (and then to a mailbox) without users pressing anything. This requires that you associate General Delivery with a DN, though.

 

[allworxguy]

* and # are predetermined functions and can not be changed.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990