Cannot dial particular 800 numbers

[deadtir3d]

Hi all, as of the last ~24 hours, we've experienced some issues with being unable to dial a few 866/888 numbers that we've come across. We can dial them fine externally (froma cell) and it seems all other 800/toll free numbers work with these exceptions, any ideas? When called, we get the 3 beep tone and number cannot be completedd as dialed, error 66190. Keep in mind that these numbers were able to be dialed yesterday morning. Running CallManager 6.1.1.2000-3.

Thanks very much

 

[DallasBPF]

Sounds to me like your provider has accidently blocked certain numbers, might try calling their tech support or your rep and find out if something happened. Reason I say that is because you CAN call other 800/866#'s.

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Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works

 

[MG2005]

try pointing those calls to another circuit (ideally from another carrier) and see if they work - then you know its that original carrier/provider network giving you the problem

i would debug the calls on your gateway to see what is happening, get some q931 messages and report back here

let me know if you need help debugging

 

[deadtir3d]

MG2005, once i'm ssh'd into the publisher, your advice on debugging these calls would be a huge help. I can run the script(s) needed and post all returned data for clarification. CCM is still fairly new to me thanks very much

 

[DallasBPF]

You will want to run the debug commands on the router(gateway) that the PRI/Analog lines are attached to.

------------------------------------
Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works

 

[MG2005]

yes what kind of gateway do you have?

Hopefully it is running Cisco IOS and you can log into the gateway, and do a "debug isdn q931" and then make the test call and capture that call data and post it here