cannot connect to master server...help!

[pct3ch]

Well, this is what happened. I was using NetBackup Administration about a week ago and today I try to open the Activity Monitor and I get the error "Cannot connect to Master server". Can anyone give me some advise? How do I check if my master server has my client name on it's server list?
Thanks!

 

[d3man]

Option: configure Netbackup. Option: Clients

These Options can be found on the NETBACKUP admin GUI.
Goto Start CONFIGURE NETBACKUP. (ie 3.4.1 ga

 

[PGPhantom]

A few things - The most likely cause, considering it was working ... Open your "Backup/Archive/Restore" utility on your computer - Under specify netbackup machines - Make sure that the master is the first in the list. I often see this being changed.

Assuming your master is some flavour of Windows - I find the registry easier as you can access it remotely - HKLM/Software/Veritas/Netbackup/CurrentVersion/Config - The value "Servers" should have your desktop name in - That gives you the security access.

 

[pct3ch]

The Master server is running Solaris 8. My box is running win2k. I made sure that the master is the first in the list but I'm still getting the error message.

I have no experience with solaris so how would I access the registry? How would I get to that path?

I also tried going to START on the netbackup gui but there is no CONFIGURE NETBACKUP option. I am running 3.1.4 GA.

 

[pct3ch]

*UPDATE*

I checked the bp.conf on the master server and my desktop comp name is listed as one of the servers. If it's already listed, what could be the problem?

 

[PGPhantom]

On Solaris there is no registry - Everything is contained in files such as the bp.conf. Can you ping your desktop from the Solaris box and vice-versa?

What name resolution do you get = FQDN's and case? Do the cases match or not? This sounds like a typical DNS resolution issue. If not using DNS - Do you have both computers in the HOSTS file?

 

[pct3ch]

Yes, I can ping my desktop from solaris and vice-versa.

What is FQDN? Can you elaborate on this please?

Yes, we are running DNS. I checked the IP and hostnames and they match.

Do you think rebooting the solaris system could solve the problem. I have never rebooted the system. Can you tell me the command to reboot remotely? Also, will I have to do anything after rebooting (login, start a service,etc)?

 

[pct3ch]

I rebooted the solaris systems and I can connect to it. Thanks for your help PGPhantom.