Cannot Connect IP Phone across VPN Link

[ricardodjs1980]

Hi,

I am trying to connect an Polycom SIP IP Phone to an IP Office R7.0 across a WAN Link. I am able to access other resources from the remote site to the main site but can't ping the IP Office.

I have the IP's Listed below for the IP Office, VPN Routers and IP Phones

IP Office Ip Address - 201.238.117.150
VPN Main LAN IP - 201.238.117.199
VPN Main WAN IP - 190.213.71.215

VPN Remote WAN IP - 190.58.241.178
VPN Remote LAN IP - 201.238.116.1
IP Phone IP - 201.238.116.5

Any ideas that can cause this problem?

 

[AACon]

A) Do you have routes in the IP Office setup properly?
Probably need a 0.0.0.0/0.0.0.0/201.238.117.199 route added.
B) Why are you using publicly routed addresses...on a LAN?

I can ping 201.238.117.150 from the US...that may cause some issues if you do not actually own that IP address.

-Austin
ACE: Implement IP Office

 

[ricardodjs1980]

Hi AACon,

That was the problem, route wasn't created properly.
The phone can now connect to the head office and i can make and receive internal calls.
However i cannot make any external calls?? Not sure what the problem is since user has access to make calls calls.

I have another problem where i get a message "Cannot contact boot server" when the IP phone starts but its able to register??

 

[hairlessupportmonkey]

this s a fairly complex way to configure an ipo. are you sure you are a trained and experenced installer as some of you questions are also basic ipo stuffs.

ACSS - SME
General Geek

 

[mattKnight]

>B) Why are you using publicly routed addresses...on a LAN?

+1

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.