I have a health provider client. At night they use call fwd through the carrier to forward the phone. TW is the carrier so 72 is used. I have a few people who attempt to call their number when main line is forwarded. When they call their DID they get the call forward to the answering service. The target line they call does not appear on the primary or backup main answer positions. The main line is not assigned to the stations in question. They have an MICS 6.1 with a T1. I believe all of the listed numbers ring on the secondary answer set.
Is the call being forwarded because the lines ring on the secondary answer position?
Thanks
Is the call being forwarded because the lines ring on the secondary answer position?
Thanks