Cannot Add new email accounts

[arighi71]

Here is the situation. I go to the exchange 2003 server and add a new user in AD and create it with email. The AD account is created just fine, but I go back to the exchange manager and the email account is not created. The exchange server has been upgraded to SP2, so I would not believe that re-applying SP1 to the server would be a good idea.

I am not sure where to go from here, I have tried recipient update services, but that did not seem to help either.

Any help with this would be greatly appreciated.

thanks.

 

[bjdku]

When you say you go to the "exchange manager and the email account is not created" do you mean that you go to the system manager and look under "Mailboxes" and the user is not listed?

If that is the case, this is not an unusual occurence. Send a test email message to the account you created and see if it shows up in the system manager.

If that is not the case, check the Active Directory object using "Active Directory Users and Computers" MMC on the Exchange server, and see if it has email addresses listed on the Email Addresses tab.

 

[arighi71]

If I send a test message, it comes back undeliverable.

If I go to the ADUC on the Exchange server, under email addresses, it is empty.

Any help is appreciated...

thanks..

 

[bjdku]

Have you created a Recipient Policy in the Exchange System Manager that assigns email addresses?

 

[arighi71]

bjdku,

This is a system that has been up and running for over a year, with about 50 users. I was just trying to add a couple new accounts and they will not work. There is a recipient policy, it just does not seem to want to work for the new accounts.

 

[bjdku]

OK. Try to add an smtp email address manually on the email addresses tab and send an email to it. If that works, than there is a problem with our recipient policy config. There are several things it could be, but to detail everything I am thinking would be too much. Therefore bear with me and try this, because I think it is the most likely problem.

 

[juiceh]

Was this issue resolved?

I am having the same problem. Though i have some different circumstances. Last week my domain controller took a dump on me and I had to promote another server to be domain controller to get everything back up and running properly ASAP.

After this happened I can no longer add user accounts with exchange mail boxes. When a user is created I go through the motions of creating the user like normal and tell it to create an exchange mailbox. The user account is created like it should but under email addresses there is nothing.

The new message stores also do not appear in the Exchange System Manager.

I manually entered the addresses in the "E-mail Addresses" tab of ADU&C and have now got outlook web access to work, but when I try to setup Outlook I get a error message saying "The name could not be matched to a name in the address list." which has been the case since the server crash.

Any ideas folks?

 

[Seaspray0]

Possible issue with the global catalog for Active Directory? Try creating a distribution group and see if that shows up.

Start, Help. You'll be surprised what's there. A+/MCP/MCSE/MCDBA

 

[arighi71]

This is still a problem for me.. and in response to bjdku, I have created the smtp address on one of the accounts that would not create one automatically and it showed up in the System Manager when I sent an email. BUT, I still cannot access the account via Outlook2003, I can only go via OWA??

What do I need to do to remediate this issue?

Thanks to all in advance!

 

[FloDiggs]

Is the exchange server a domain controller? I saw a similar situation at a client where they had two servers, both DCs, one ran exchange. They had a replication problem in AD that they had never addressed/knew about. Mailboxes would only be created if the account was created on the DC that was running Exchange.

The other possibility that I thought of was that the IMAP4 protocol wasn't included on that users account when the mailbox was created. You can check that in AD on the Exchange Features tab. Under protocols, it will list all of the protocols that that user is allowed to connect to the mailbox with. IMAP4 should be listed AND Enabled to use Outlook. If it is disabled, you can enable it using the Exchange Tasks Wizard found on the menu when you right click on the account in AD.

Hope that helps.

 

[arighi71]

Exchange is not a DC in my environment, also IMAP4 is one of the selected protocols for creation. But it is not creating anything?

I am thinking that I should just delete and recreate the Default Recipient Policy?

Any suggestions other than that?

thanks

 

[fuego007]

Have you checked to ensure that the Recipient Update Service is running?

When all else fails, read the book!

 

[FloDiggs]

I need to apologize for my previous post. I said that IMAP4 was necessary for Outlook. I must have had a brain fart, because MAPI is required for Outlook to access Exchange, not IMAP4.