cannot add folder using remote agent

[garymass]

our file server is being backed up using the remote agent.

I have one folder in particular I cannot seem to add to the selection list.

when I browse the selection list I see the folder in question, yet when I click the checkbox and click "okay" it will not accept it and take me back to the home screen like the other folders.
I click "okay" and it just sits there, nothing happens.

I check the permissions and it seems to have the same permissions as the other folders that are backed up.

what else could it be?

 

[wimvh]

Try to add it using the text view. Does it work like that?

Wim

 

[garymass]

if you mean going to include/exclude and inserting the path:
\\servername\userfolder
it does the same exact thing. there appear to be several folders with the same issue, I cannot add them.

but I cant find anything unique about these different folders. they seem to have the same sharing and security settings as folders that are getting backed up every night.

 

[garymass]

called symantec support and got the fix.

I had too many folder!

apparently with 11D you run into this issue if you are backing up more than 140 folders(give or take a few, cant recall exact number)using remote agent.

support had me create a registry file called MaxRpcDatablockSize and give it a value of 8 F's, (ffffffff)

that sets it to maximum number of selections.

after that I could select all the folders.

yay!

funny thing, while I was on hold their voicemail is asking you to use directassist, even though they are not accepting any new cases via directassist

 

[wimvh]

This sounds very Symantec to me ;-)