Cannot access voicemail remotely 2

[caislain11]

Hi Guys,

I cannot access voicemail remotely, all I can hear is 'Please wait' and the call is then dropped. I have checked the auto-attendant routing table on audix and there is nothing programmed. I am not sure if programming is needed here.

Any help very much appreciated.

Bye

Cais

 

[orypecos]

If you are using mode code connection to Audix, you need to have the trunk number in the auto routing table.

 

[caislain11]

Hi orypecos,
I am a complete novice when it comes to voicemail. What is code connection to audix?

Thanks
Cais

 

[mikeydidit]

If you are dialing the hunt group number for your audix, make sure that it is a DID number that can be accessed from outside.



Mikey

 

[caislain11]

Hi Mikey,
Internally if I ring the hunt group ext number I the 'Welcome to audix, please enter ext etc' the hunt group number is part of the ddi range. But for some reason when I dial in externally I get 'Please wait' and call drops?

Thanks,
Cais

 

[definityandcmuk]

are you sure the number you are dialling goes to audix?

can you access the definity and check the incoming call routing for the number you dial

 

[DJPlaZma]

You can also set up an extension strictly for logging into Audix.

Create a station with a coverage path that goes directly to Audix.

In Audix go to change auto-attendant-rounting routing-table and enter the extension you created above under Incoming Called Number. Enter "login" under Business Schedule.

Any call placed to that extension will be answered with "Welcome to Audix"...

 

[orypecos]

To find out if your voice mail is using mode code intergration, do 'display system cust' in the pbx and see if next to 'mode code' your system has a 'y' for yes. Also, if in your communication links you have one that is entitled 'audix' or 'intuity' then you probabaly have a link rather than mode code and the trunk number in the auto rout table doesn't apply.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[sctwindaddy]

You can also check the COR programmed on the DID to make sure it ia allowing the incoming call

 

[caislain11]

Hi Guys,
Thanks for your replies. Unfortunately, the voicemail is not located locally but I have dialup access.

The PBX has MODE CODE : Y

There is no communication link though to audix. If I do a 'Disp node-name' there is no IP address associated for audix.

Under the 'Networking Admin' on audix there is no TCP/IP option and the Audix is not on the LAN.

The only connections is between the analogue lines on PBX to Audix.

I am not sure if this is why I cannot get the 'WELCOME TO AUDIX...' message.

Under auto-attendant-rounting routing-I have the Hunt-group 99 number with LOGIN under Business schedule..

Thanks again,

Cais

 

[orypecos]

In the auto routing table in the Intuity, put the trunk number, (not the tac number) in that table, and then put 'login' for the treatment. If U don't know the trunk number, then go to the 'monitor' screen in the Intuity, and then call from the outside(like with your cell phone), and see what number comes across to the Intuity when the call comes in. It will usually be something like '01' or '02'. But whatever the trunk number is.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[caislain11]

Hi orypecos,
Incoming calls come over trunk-group 10. Should I put 10 in the auto-attendant-routing?

Thanks again,

Cais

 

[caislain11]

Hi orypecos,

I am nearly there, Under the auto-attendant-routing table I have removed the incoming call number which was 7777 and replaced it with 10.

Under trunk group 10 I have a direct ddi number which converts to 7777.

Now when i call in, I dont hear any welcome messages or any messages but the call does not drop.
If I enter my ext and # and then password and # I then hear my peronnal welcome message and the option to listen to my messages.

Any ideas,

Cais

 

[orypecos]

Do U have 'login' under the business schedule for the line with '10'?

 

[busster]

If you call your own extension, then go to voicemail, dialing a *R should give you a welcome to audix prompt.

 

[caislain11]

Hi orypecos,
I have incoming number is 10(trunk group) and LOGIN under business schedule..

Thanks,
Cais

 

[orypecos]

Did U go into the 'system monitor' on the voicemail and check to see if the pbx was sending '10'?
Until U get it to work, you can always access voice mail by using the method mentioned above where U call anyones voice mail and let it cover then do * R . In fact, U could even dedicate one line that is dedicated just to voicemail that has its' greeting ' press * R to login to voice mail' . But U shouldn't have to do that though.

 

[caislain11]

Hi orypecos/busster,
Thanks for your help on this. I have told the Customer about *R and seems to happy with that, although I would prefer dedicating one line for voicemail.

Thanks again.

Caislain