Cannot access Flash after a power loss

[FluorDon]

Following a plant-wide power loss yesterday, most of our Flash programming was gone. Unfortunately, I cannot use the default password to get into feature 983 to begin restoring mailboxes. Does anyone know how I can access feature 983 when the default password gives an "inactive password" message? Thanks in advance for any assistance.

 

[notme11]

if the flash defaulted you need to reactivate 98x codes

 

[FluorDon]

These appear to be activated. But I still cannot seem to find a valid password to get into Feature 983.

 

[dj4020]

Before I start doing anything I'd try restarting the flash. We had these in over 40 stores and most of the time after a power loss the Flash wasn't working. 80 % of the time power cycling the Flash did the trick. Though there are the other 20% we would have to redo.

 

[FluorDon]

Unfortunately, I have already power cycled about half a dozen times. I fear I have fallen into the 20%.

 

[curlycord]

inactive password"

No such message that I recall.

Is F983 asking for Password, Login or Inactive?

Password - use the default password listed in the Setup and Operation guide (passwords not allowed in forum).

Login - you need to reset via F985 if you forget a login

Inactive - Use F903 (newre releases) to agree to the Feature codes then try F983 again and use the defualt login, or system has an issue.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[FluorDon]

I am asked for a "Log:". After entering our password, I receive an "invalid password" message. After 3 tries, the system exits.

 

[curlycord]

Login - you need to reset via F985/9 if you forget a login

Info is in the Setup and Operation guide.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[cook1082]

Try the feature 903 then config.

 

[FluorDon]

Unfortunately, feature 903 is also coming up as an invalid feature.

 

[cook1082]

It could of defaulted to 2 digit. Have you tried 12-102.

 

[byrontel]

Did you try Curlycord's suggestion Feature 985...9...etc?
Before you reconfigure I'd try that...otherwise you may be doing a lot of unnecessary re programming.

 

[FluorDon]

Tried 985/9 to no avail

 

[byrontel]

Forgot to mention....also try the xftest programming to remove feature codes before repowering Flash.

 

[FluorDon]

Back up and running... Flash had to be re-initialized and re-programmed. Installer came in to assist. Thank you for your posts. Unfortunately, flash just needed to be redone from scratch.