Canned recording between greeting and CCR

[pginhb]

I have a customer with a BCM 50 and they have a greeting and the home menu in the CCR tree recorded. When you call in you get the greeting but before the home menu plays you get a canned message that says, if your calling from a touch tone phone press 1, if your calling from a rotary phone please stay on the line, is there a way to turn this off? Not that big of a deal but I don't think many people have rotary phones anymore. I have also noticed this on a MICS before.
Thanks

 

[curlycord]

In GUO/Broswer under Greeting Table check Custom Auto-Attendant Menu Prompts to see if enabled or recorded.

In telset programming AA/Table/1/MenuPrompts



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[snowman50]

Also try if I remember it right go to touch tone gate and switch it to none.
I think it's auto attendant -general settings.

 

[pginhb]

Thanks, I'll try both suggestions.

 

[curlycord]

Yes that's got to be it...

From telset go to AA/ press 1



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca