Canceling phone lines 1

[nininnineye]

Hello! I work for a very small company and we have Norstar Phone System. We want to remove 3 of our 6 lines but we don't have any documentation on how our lines were set up. Can anyone tell me if just calling the phone company and canceling the lines will disrupt our working phone lines? If so, how can I figure out how to do this with out messing up our whole phone system? The person who set up our phones no longer works for us.

Any information will help.

Thank you!

 

[archie819]

What I would suggest is to find out if the lines you have are set in a circular hunt group form your local phone company, find out how many lines you have in the system are in the hunt group? from there you will be able to know what lines you can remove from the phone system. Once you have disconnected the lines you will need to reprogram the norstar to take the 3 lines you removed from the pool group..

 

[Sphoneman]

If you have all 6 lines Appearing &/or Ringing on all sets- & if to make an outside call you press a Line button to call out.

Then just call the phone company review the lines you are billed for.

They will give you the Main BTN (Billing tlephone number) & the next two. Have them cancel the rest.

Make sure they put the 3 remaining Lines in a circular hunt group ( they might be in a sequential now).

Steve
tele-dataservices.com

 

[nininnineye]

OK..so I spoke to my phone company before reading here, and they assured me that all would be fine if I was to delete the last 3 numbers. Well, now we can't dial out. We can receive incoming phone calls just fine. I have been searching in the manuals, but I can't find the information I need. Is there an easy solution? It seems like there should be. I'd hate to have to pay for someone to come out if it's only going to take them one minute to fix. Any ideas?

(Thanks for all your help, btw)

 

[nininnineye]

Thanks everyone. I called a tech. I think I need to take a course in this.

 

[BagsNYC]

try Global Knowledge

 

[galfaro]

Sounds like you were using a line pool to dial out, this is what would happen when you deleted the last 3 lines in your system. Lines in a pool are selected from last to first. Since the lines are still in the pool, you will get dead air until they are removed from the pool.
Gabriel