Can you monitor users on m2250's 1

[Haus1962]

I have a manager who would like to monitor the calls of her operators. The manager and all 3 operators use m2250's. The manager would like to monitor the calls from a different location. She would be using a 3904 phone to monitor the calls. Is this scenario even possible? Or would I have to install a m2250 at the different location? And if that is the case, how do I set up the monitoring?

Really wish they were an ACDN but they aren't.

Haus

"Just because you see the green light doesn't mean it's working!"

"Yes... after I move your phone you will still be able to get your messages!

 

[GHTROUT]

Look up "Attendant Supervisory Console" in the Feature Guide – I’ve used it and it works OK. You can only monitor from another console though.

You need to add a little box inside of each console you want to monitor...(It's called an ASM module and costs about $300-$500 EACH) but not the attendant that is doing the listening in. The consoles need to be on certain TNs on the card too....but that's easy enough.



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Nortel Resources at GHTROUT.com
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[Haus1962]

Thank you very much for your timely response GHTROUT.

Have a great day.

Haus

"Just because you see the green light doesn't mean it's working!"

"Yes... after I move your phone you will still be able to get your messages!