Can you have multiple Operators?

[jneiberger]

I was reading the ShoreTel documentation and saw that you can configure what extension is called if a caller dials zero. Can this be configurable per site?

In other words,let's say calls to "zero" at one site need to go to a live attendant. At another site, those calls go to an auto-attendant. At yet another site, the calls should go to a hunt group of specialists for that area.

Is this sort of flexibility possible with ShoreTel?

Thanks!
John

 

[MattWray]

yes, the operator is configured on a per site basis.

Matt Wray

http://www.sss-steel.com

 

[keatscon]

Yes you can have multiple Operators, but you pay a license fee for each user you assign to Operator status.

Regards,

Keatscon

 

[MattWray]

Technically you pay the license fee for the Operator Call Manager. You can have an operator with Button Boxes not running call manager and not pay a license fee.

Matt Wray

http://www.sss-steel.com

 

[VonZipper]

You can also assign personal operators per user.

 

[EddieVenus]

I was reading the ShoreTel documentation and saw that you can configure what extension is called if a caller dials zero. Can this be configurable per site?

Yes, it can be per site as well as per user. Thats right, each user can have a different "Operator" assigned so that if you are in the AA and hit 0 you will get the site operator extension, but if you are in my voicemail and hit 0 you can be sent somewhere else, to my personal operator/assistant for example. You can also have different operators per site or different operators for some sites and keep all the others the same. You could if you wanted to even have a different "operator" per trunk, this would be the extension that all calls to that trunk are sent to which can be an AA or an operator or even a 3rd party device.

In other words,let's say calls to "zero" at one site need to go to a live attendant. At another site, those calls go to an auto-attendant. At yet another site, the calls should go to a hunt group of specialists for that area.

All easily doable. This is all learned in the 3rd day of training from ShoreTel.

Is this sort of flexibility possible with ShoreTel?

It is possible and more, this just scratches the surface.