Can you copy an ACD phone?

[lilabell]

I was told that you have to out an ACD phone when making any changes or corruption will occour. If I want to copy an existing ACD set can I do that or will corruption occour on the set that I copy from?

Thanks from a newbie-

Lilabell

 

[Stagemusic]

The system shouldn't even let you copy an ACD phone. You should always build new. Nortel doesn't even recommend making changes on ACD phones although many do. It will eventually cause corruption.

 

[johnpoole]

post is right, don't try any shortcuts with an acd set.. disable the set, then out it then build it back.. the onlt cls mark that is unique to acd is agn or spv..

john poole
bellsouth business
columbia,sc

 

[TAnselm]

NOTE!!!! Always, always, always disable and deaquire an ACD set before outing it.

 

[KE407122]

We've heard a couple of variations on this one.
1. In a Symposium environment (Deacquire/Reacquire)
2. When making simple changes to non-ACD related keys. eg. ADL
3. OUT and NEW the set when making changes to ACD keys or ACD related SPID or AGT ID's.
4. NEVER CPY command an ACD set.



KE407122

 

[johnpoole]

you can get by on adls or non acd keys, but don't.. no one on this site makes any change to an acd set without dacr, disu out new... why risk corruption to save 10 minutes? reloading last nights edd during the middle of the day in not a great way to spend your last day on the job

john poole
bellsouth business
columbia,sc

 

[lilabell]

Yep, thats what I thought. Better to ask than to have it blow up on me.

Thanks again -

Lilabell

 

[oceannative]

johnpoole,

If you know that changes have been made on ACD phones, what's the best way to clean up any damage already done? I just took over an ACD queue that has BFS keys on the phones -- when you want to make a change, it's impossible to OUT the phone without CHGing it first to null those keys, right?

Just trying to be proactive...

thanks!

 

[Klowndog]

I have had very little exposure to Nortel ACD (had Concerto for ACD and Nortel for DR), and anyone I have ever talked to about Nortel ACD's, thier eyes always bug out when they say "NEVER make a CHG on an ACD phone! Always OUT and NEW with any changes needed.

 

[SteveLord]

(can someone quickly summarize what classifies an ACD phone and how would you be able to tell if any of the phones you own are ACD or not?)

Thanks.

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[Johnthephoneguy]

An acd phoen will have a key 0 entry that looks something like

Key 0 ACD 7900 0 1234

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Johnthephoneguy]

i forgot, you can also go to LD 23 and print out all your ACD's if you have any.

ld 23

req=prt
type=acd
then return to get the info, it will print any acd's in your system, then you can go back to LD 20 and print the ACD number to show any phones with that ACD built on them.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[yukon1981]

If you happen to know what your ACD-DN (queue) is, you can also see all the sets in that ACD-DN by querying the DNB of the ACD-DN.

>ld 20

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN 6006
DATE
PAGE
DES

DN 6006 <-----this is the ACD-DN or queue number
CPND
NAME xxxxx
XPLN 19
DISPLAY_FMT FIRST,LAST
TYPE ACDN
ACID 4128 TN 004 0 02 02 <----from here on are all the sets in that queue
ACID 4142 TN 004 0 02 03
ACID 4168 TN 004 0 00 06
ACID 4214 TN 116 0 08 08
ACID 4145 TN 004 0 02 06
ACID 4197 TN 004 0 02 08
ACID 4199 TN 004 0 02 09
ACID 4201 TN 004 0 02 10
ACID 4250 TN 104 0 08 04
ACID 4649 TN 004 0 03 08
ACID 4221 TN 084 0 09 04
ACID 4645 TN 004 0 03 10
ACID 4186 TN 004 0 00 15
ACID 4066 TN 004 0 02 12
ACID 4137 TN 004 0 02 13
ACID 4192 TN 004 0 02 14
ACID 4184 TN 004 0 02 15
ACID 4643 TN 004 0 03 11
ACID 4641 TN 004 0 03 12
ACID 4209 TN 052 0 02 03
ACID 4339 TN 024 0 02 03
ACID 4153 TN 020 0 01 03
ACID 4207 TN 036 0 02 11
ACID 4208 TN 004 0 02 11
ACID 4562 TN 020 0 05 03
ACID 4152 TN 020 0 00 05
ACID 4169 TN 020 0 00 06

 

[NorstarOption]

Can you make changes on an ACDN? For example NCFW. Or do I have to out then build a new one?

 

[Johnthephoneguy]

you can make changed to an ACDN in 23 without causing problems. Some changes should be made off hours though.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[oceannative]

thanks for all the dialogue -- so what about ACD's that _have_ been changed... is there a way to clean up any corruption that may have already happened? Kind of a "defrag"?

For example, someone put BFS keys on a few of our ACD phones... wanted to OUT and rebuild the phones, but since the BFS keys were still on the other ACD phones, I was forced to do a CHG.

The joy, the joy...

 

[johnpoole]

no

john poole
bellsouth business
columbia,sc

 

[oceannative]

I was afraid you'd say that john... oh well. At least the BFS keys have been removed and I can breath a sigh of relief that we didn't have any issues this time... thanks for the responses!