can we play a voice announcement for a busy extension

[LittleMaster]

Hello all..
can we play a voice announcement instead of busy tone, for a busy extension in cs1000?.. like MIRAN plays announcements for ....

 

[captnamo]

For just one extension or all extensions same announcement? You have voicemail?

 

[LittleMaster]

for all extensions ,if it is busy

 

[bdmcdonald99]

If you have a Call Pilot voicemail you can have separate Busy and no answer greetings that the users setup. Make sure the prompt "callers notified of busy line" is checked in their mailbox and users record both greetings.

It's a phone system, NOT a clock!

 

[LittleMaster]

we have a call pilot, but have Almost 3000 extensions which are not using voice mails. is there a way to do this by using MIRAN?

 

[StanleySteamer]

I don't know of an "authorized" way to do that but you could probably fake it by making the phones hunt to an ACDN with NRRT programmed with your RAN route.
It wouldn't be a "busy" condition any more so callers could not use Ring Again and phones with displays would indicate that the call hunted. If that's not important then you should be able to do it.

 

[KCFLHRC]

If anything it would be in LD 15 in the Intercept Treatments. I just looked but don't see anything in there for "Busy Extensions