Can user contacts be found via LDAP? 1

[PaulChernoff]

Our new Cisco Call Center 9.0 is set up to our Open Directory setup for authenticating account logins via LDAP. Works great and powers the Cisco corporate directory.

Is it possible for users to look up their contacts on our contact server, Kerio Connect, via LDAP? Or do we have to import their contacts into Call Center?

 

[whykap]

You are not being clear on your set up but if you are integrated with LDAP, when you set it up you pointed to a specific OU that has the ability to search. If the contacts you need are in that OU then yes, otherwise no. You will need to point the search to where your contacts are or expand it in the LDAP config portion.

You also mentioned cisco call center. If this is specific for your ccx agents then there's ways to search into a db directly from ccx with db dips.

 

[PaulChernoff]

I shouldn't have mentioned call center, we don't have that particular product. We just want a user to be able to look up one of their contacts on their phone or on Jabber. Their contacts are on a Kerio Connect (KC) server. Contacts can be synced with KC either via CardDAV or Exchange protocols and lookups can be performed using LDAP.

My question is where exactly would a user set up their account so it can perform the LDAP lookup?

 

[whykap]

This is a system set up and not a user set up. You have a very site specific request that unless I know your environment and exact needs I cannot give specific answers. The general answer was given above. I suggest you bring in your system integrator that installed the product to assist you with this as it is something that can be guided through a forum.