Can someone help me!!!!

[telnettech]

I have a Avaya Definity system that has a verizon PRI connected to it with many DID numbers riding the PRI. The DNIS is the last 4 digits of the DID number(ex 1724). I have a modem line that when called internally(ext 1724) answers ok. But when you dial the DID number from external source, the call is Ring NO ANSWER......The internal number is the same as the DNIS that is sent for external calls......I am able to connect an analog phone where the modem is and recieve AND answer the inbound calls fine whether it was an internal or external call.....Have change the port from 1 card to another and from 1 cabinet to another....I had to eventually put a copper trunk that we had as a spare so that the modem is able to recieve calls externally. Can anybody explain what the hell is happening and how to fix it......i would normally post in the Avaya section but i dont think it has anything to do with the PBX.

Any help is appreciated
Brian

To error is human.....if the machine doesnt work, then KICK IT !!!!!!!!!!!!!

 

[DTLegend]

Try doing a "list trace" from the station you are calling from. That command is very useful in finding issues.

 

[jamcb80]

I just had the same issue with a modem on an 8300 using a DID. Had all of the same issues that you described: answered internally, analog station was fine, etc. Eventually replaced the modem and still experienced the same issues. I was told by the BP that apparently there is a problem with the 8300s using DIDs as modems. We had to replace the DID with an analog line used for something else. Never got a true explanation as to why this happened--just that it doesn't quite work correctly.

Joe

 

[mikeydidit]

I am able to connect an analog phone where the modem is and recieve AND answer the inbound calls fine whether it was an internal or external call

With this in mind it has to be the modem. It is either bad or doesn't have the right settings for the outside ringing pattern. It could be the double ring for ourside calls that is screwing it up.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[telnettech]

mikey

The only thing is that i am able to connect a copper trunk from Telco provider straight to the jack with no changes to the modem and the modem answers just fine

To error is human.....if the machine doesnt work, then KICK IT !!!!!!!!!!!!!

 

[szukalabartosz]

Check if on the 2 page in your ip-codec-set you have modem in pass-through mode.

 

[telnettech]

bart,

dont know what you are talking about......this is an analog line and it is a ver 7 definity system. there is no ip in anything about this system.

Jam,

that is a crock cause we use DID numbers everywhere to dial in remotely to other equipment and even assign them for other vendors to dial into there systems where we can.

To error is human.....if the machine doesnt work, then KICK IT !!!!!!!!!!!!!