Can Polycom 335 and 550 phone fail over? 2

[AvayaNACR]

We have a prospect looking to come off a hosted service, asterisk based, to IPO.

They would like to reuse their Polycom 335 and 550 phones.

Does anyone know if these support survivability in IPO as redundancy is important to these guys. The prospect is also looking at more than 30 IPOCC agents, so it would be server edition. Most likely virtualized.

Thanks

 

[sizbut]

NO

Stuck in a never ending cycle of file copying.

 

[AvayaNACR]

No you don't know or no they do not support it?

 

[amriddle01]

The amount they're going to be spending hardly warrants a few bucks savings on some handsets, the licence is so expensive and the integration so minimal it simply isn't worth it

 

[sizbut]

I answered the sentence that had a question mark, ie. the one that was a question!

Stuck in a never ending cycle of file copying.

 

[tlpeter]

IPOCC does not support 3rd party IP endpoints so you need to replace them anyway.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DenisLongueuil]

IPOCC does not support SIP endpoint, analog phones, softphones.

 

[janni78]

IPOCC does support softphones

The following telephones are supported for the IP Office Contact Center:
 Avaya 1400 series telephones
 Avaya 1600 series telephones
 Avaya 9500 series telephones
 Avaya 96x1 (H.323) telephones
 Avaya 96x0 (H.323) telephones
 IP Office Video Softphone 3.2.3.49.68975 (Win32)
 Avaya Communicator for Windows 2.0.3+

"Trying is the first step to failure..." - Homer

 

[AtlasRichard]

Yeah IPOCC will not support those.

Richard Pisarski
Web Specialist

http://www.AtlasPhones.com

http://www.PhoneSystemInfo.com

 

[pkdev]

Hi,

If your question is "does SCN resilience support SIP phone resilience" the answer is no.
If your question is "is there a way to have resilience for SIP Phone" the Avaya answer is yes, especially in a hosted environment but it have a cost.
You'll have to choose IPO Select Edition to support VMWARE HA.
I never try it but it should works.
The big issue with this is that you cannot have a "local resilience" (with an IP 500 gateway)