Can ping but can't browse in IE or FireFox

[johnisotank]

Hi, pls can someone help with this..

I am running Vista 32 bit and can get ping replies from IP address and

http://www.google.com

My default home page fails (microsoft) so I then type in

http://www.google.com

and it says page cannot be displayed and then the address bar entry which was

http://www.google.com

is now

http:///

Here is my hijackthis log if it helps anyone. let me know if you need any more info. Thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:14:56, on 03/03/2010
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Acer\Empowering Technology\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Program Files\SiS VGA Utilities\SiSTray.exe
C:\Windows\vVX1000.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Garry\Program Files\DNA\btdna.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\wuauclt.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\System32\mobsync.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [URL unfurl="true"]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [URL unfurl="true"]http://go.microsoft.com/fwlink/?LinkId=69157[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL unfurl="true"]http://en.uk.acer.yahoo.com[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL unfurl="true"]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [URL unfurl="true"]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [URL unfurl="true"]http://en.uk.acer.yahoo.com[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Acer\Empowering Technology\SysMonitor.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [PCMMediaSharing] C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe
O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
O4 - HKLM\..\Run: [Apanel] C:\ACERSW\config\NewSetApanel.cmd
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [VX1000] C:\Windows\vVX1000.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Garry\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - [URL unfurl="true"]http://www.sky.com[/URL] (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix: 
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - [URL unfurl="true"]http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab[/URL]
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCamSvc - Unknown owner - C:\Program Files\Microsoft LifeCam\MSCamS32.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 8392 bytes

 

[kjv1611]

Well, for one thing, it looks like your system is toolbar crazy - Ask, Yahoo, at least one Acer one I think, and maybe others?

Also, this one SOUNDS like it could be legitimate, but from a quick search, there isn't much known about it from what I can tell so far:
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

If you can go to Programs and Features, try removing Microsoft Enhanced Search... or something like that.

Also, you might want to take a look at:

http://www.pcdecrapifier.com

- generally a very good tool for removing a bunch of the stuff that comes preinstalled on systems - it'd help you get rid of a lot of stuff with just a click or two - if you want to. It's not a mawlare remover.

On this item:
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Garry\Program Files\DNA\btdna.exe"

Do you do Torrent/file sharing? If not, I'd check into what this is further... I would THINK you'd want to remove it if you aren't filesharing.

If you are filesharing, you may want to discontinue, or at least remove that software for now, to lessen your risks until the issue is resolved.

-----------------------------------------------------

In case there is any malware lurking, see if you can install and run Malwarebytes Antimalware on the system - download from

http://www.download.com.

----------------------------------------------------

Unless you absolutely want Quicktime and ITunes running in the background, I'd remove these 2:
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

It won't hurt anything... or you can disable them from MSConfig.

----------------------------------------------------

O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} -

http://www.sky.com

(file missing)

What is sky.com? If you don't know, I'd suggest removing.

-----------------------------------------------------

I may have missed it, but I didn't see ANY antivirus installed. Frankly, if that is true, you're a sitting duck anyway..... If it were me, I'd reinstall (if possible) - restore from a restore partition/disk, or clean install, whatever...

If you want to go the reinstall route, here's my suggestion:

Restore your system to factory default OR clean install if you have a Windows disk.

If you restore to factory default, make sure your drivers are up to date, and Windows is up to date, and then install an antivirus app: I prefer Avira Antivir, personally, you can go with what you like - look around here for opinions, whatever..

Then download

http://www.pcdecrapifier,

and get rid of all of the Acer stuff, and other stuff that you don't use. This alone will let you see a decent performance increase.

If you want to download a series of freeware apps for various activities, go look at

http://www.ninite.com

and click what you like, download the installer, and watch it work.

If you don't have a router, get one - that really should be the #1 item... It'll offer you lots of protection..

If you're doing any filesharing stuff, you REALLY need to do some more research and learning into security. file sharing opens up lots more stuff than just normal computing and web browsing... and with it, you can also directly download all sorts of baddies, even if you don't get compromised by the basic security risks...

Let us know how you get going, or how you want to proceed...

Also, I noticed you've been on tek-tips for about 1 1/2 years, posted about 80 new threads (besides replies), and yet you've only found the advice given to you helpful on 2 occasions. The way this site is setup is based on how helpful threads are to folks - helps others look for the answers they need. So, keep that in mind for your future questions (as well as past questions - you can always go back and acknowledge something as helpful, even if the thread is closed.. or so it seems.

Anyway, let us know your progress..

--

"If to err is human, then I must be some kind of human!" -Me