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Can not view/control using Remote Desktop Assist. after Upgrade (SP2)

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davidd31415

Programmer
Jan 25, 2006
154
US
I just allowed automatic updates to install all outstanding updates which it found.

I can no longer control or view computers which I had been able to using Remote Desktop Assistance. Other computers can control and view my desktop, however.

When I am sent an invitation I see nothing. The sending computer sees the normal text, waiting for me to connect.

I verified we are both using the same versions of Windows Messenger (I will provide version in a future post if it is needed).

Any ideas on how to fix this problem?

I find many sites full of troubleshooting tips but have not come across this problem yet (no message on my screen, works in one direction only).

Thanks for any help.

David
 
What firewall are you using? Some Anti Virus suites have hidden firewalling components.

Have a look through some of these when you've got the time.

If the Solicited Remote Assistance policy is disabled, you cannot offer assistance to a Novice computer

306496 - How to configure or disable Solicited Remote Assistance in Windows XP


How to Use Offer Remote Assistance

You cannot offer remote assistance to a user whose computer is running Windows XP Service Pack 2

Windows XP SP2 Firewall blocks offers of Remote Assistance

Major xp sp2 problem
thread779-963066

301527 - How to configure a computer to receive Remote Assistance offers in Windows XP and Windows 2003


300546 - Overview of Remote Assistance in Windows XP

306045 - Remote Assistance Session Cannot Connect
 
Thanks linney. I'll take a look through the links.

In response to your question, no software firewalls are in use.

I just checked the hardware firewall and noticed port 3389 is not being forwarded. Remote Assistant was working before with this configuration but I will try it again with that port activated.

I'll reply again after reviewing the links you provided.

Regards,

David

 
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