Can not view/control using Remote Desktop Assist. after Upgrade (SP2)

[davidd31415]

I just allowed automatic updates to install all outstanding updates which it found.

I can no longer control or view computers which I had been able to using Remote Desktop Assistance. Other computers can control and view my desktop, however.

When I am sent an invitation I see nothing. The sending computer sees the normal text, waiting for me to connect.

I verified we are both using the same versions of Windows Messenger (I will provide version in a future post if it is needed).

Any ideas on how to fix this problem?

I find many sites full of troubleshooting tips but have not come across this problem yet (no message on my screen, works in one direction only).

Thanks for any help.

David

 

[linney]

What firewall are you using? Some Anti Virus suites have hidden firewalling components.

Have a look through some of these when you've got the time.

If the Solicited Remote Assistance policy is disabled, you cannot offer assistance to a Novice computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;826088&FR=1&PA=1&SD=HSCH

306496 - How to configure or disable Solicited Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;306496&FR=1&PA=1&SD=HSCH

How to Use Offer Remote Assistance

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013&FR=1&PA=1&SD=HSCH

You cannot offer remote assistance to a user whose computer is running Windows XP Service Pack 2

http://support.microsoft.com/default.aspx?scid=kb;en-us;884910&FR=1&PA=1&SD=HSCH

Windows XP SP2 Firewall blocks offers of Remote Assistance

http://support.microsoft.com/default.aspx?scid=kb;en-us;555179&Product=winxp

Major xp sp2 problem
thread779-963066

301527 - How to configure a computer to receive Remote Assistance offers in Windows XP and Windows 2003

http://support.microsoft.com/default.aspx?kbid=301527&FR=1

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300546&FR=1&PA=1&SD=HSCH

306045 - Remote Assistance Session Cannot Connect

http://support.microsoft.com/default.aspx?scid=kb;en-us;306045&FR=1&PA=1&SD=HSCH

 

[davidd31415]

Thanks linney. I'll take a look through the links.

In response to your question, no software firewalls are in use.

I just checked the hardware firewall and noticed port 3389 is not being forwarded. Remote Assistant was working before with this configuration but I will try it again with that port activated.

I'll reply again after reviewing the links you provided.

Regards,

David