Can not send emails/ recieve partially.

[rotaman]

dear all,


We have a dilemna,

As of this morning we can not send emails. Each time we try to send a mail, we get the following error:

Your message did not reach some or all of the intended recipients.

Subject: TESTER
Sent: 17/01/2005 12:37

The following recipient(s) could not be reached:

'xxx@gmail.com' on 17/01/2005 12:37
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=US;a= ;p=ITX;l=ITXPAREX1-050117113727Z-14

I have checked around, our event log shows the following errors:

Event ID: 12006
L'erreur 80004005-F2000235 s'est produite lors du traitement du message <3A67475B44EC$2DF499B3$0a5738f4@aol.com> provenant de 'xxx xxx'. Le nom du fichier archive est 'DD5BDHBV'.

Event ID: 4117
Une erreur a été retourne par le logiciel de messagerie utilis par le service Messagerie Internet pour traiter les messages sur le serveur Microsoft Exchange. En conséquence, le message dans le fichier spoule DD5BDHBR n'a pas pu tre remis. Le message a été déplacé dans le répertoire IMCDATA\IN\ARCHIVE.

we are running Exchange server 5.5 SP4 on WinNT 4.00.1381.

We have looked on the web for help, microsoft lists an issue concerning the 4117 and 12006 errors, but we are wondering if installing more updates will fix the problem. We are also wondering about using the eseutil.exe utility, as it takes hours to perform, and we have users waiting to use their emails.

Thanks for any info you can send us


Dimitri

 

[glippi]

Seems like a restriction being set somewhere to prevent that particular user from sending any mail out.
Check through all your connectors and the mailbox properties to ensure that the message sent is not exceeding any restriction specified.

Found this on

http://www.webservertalk.com/message857954.html

It seems to me that it is the same situation.
I coudn't find anything more of use on this information.
let me know


Intellectuals solve problems; geniuses prevent them.

 

[rotaman]

No it is not a restriction, the error is specifically 'communication failure'. We are pretty sure it is a corrupt priv.edb, so now we have to find out how to take care of that.

thanks,

 

[glippi]

Then the sollution shoud be on the problem given :

Event ID: 12006
Source: MSExchangeIS
Type: error
Category: content engine
Description: Error 80040C05-F20000E9 occurred while processing message
<> from 'Test User'. The archive filename is 'NQ1NQYQK'.

Event ID: 4117
Source: MSEechangeIMC
Type: error
Category: internal processing
Description: An error was returned from the messaging software the
Internet Mail Service uses to process messages on the Microsoft
Exchange Server. As a result, the message in spool file NQ1NQYQK failed
to be delivered. The message has been moved to the IMCDATA\IN\ARCHIVE
directory.

================ SOLLUTION =================

RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack (

http://support.microsoft.com/kb/191014/EN-US/)

The English version of this fix should have the following file attributes or later:
Component: STORE version 5.0
File Name Version
-----------------------
Store.exe 5.0.1461.77
Mdbmsg.dll 5.0.1461.77

Component: STORE version 5.5
File Name Version
-----------------------
Store.exe 5.5.2402.0
Mdbmsg.dll 5.5.2402.0
Gapi32.dll 5.5.2402.0
Gapi32.dll 5.5.2402.0

Knowledge Base article :

http://support.microsoft.com/kb/190084/EN-US/

With Love & Grtz,
Glippi

Intellectuals solve problems; geniuses prevent them.