Can Not Send Calls To Cell Phone

[xofyt]

Have a Mitel 3300 system. I followed these directions to send calls to a cell number.

1. Created a regular DID number on the system 16778
2. Created a _EHDU Hotdesk number on the system 167*78
3. Set the Hot Desk number to dial the cell number, also put in 9 to dial out
4. Created a key on the 5330 desk phone
label CELL ON
Personal presence
167*78

When I press the soft key labeled Cell On, it says invalid and does not dial the cell

Thanks

 

[kwbMitel]

Use the Maintenance command - Locate Feature Extension 167*78

Is the EDHU logged in?

If not, you either have to log it in or set the COS option for permanent login

**********************************************
What's most important is that you realise ... There is no spoon.

 

[xofyt]

Was able to do this and set COS option to permanent login. When I dial from the inside, it rings three times then it will dial the cell phone. If I call from the outside it does not go to the cell. It rings three times then goes to voice mail.

I would like both calls inside and out to go straight to the cell after one ring. What am I not doing?

Thanks

 

[kwbMitel]

I suspect you are using forwarding on the desk set.

Did you set up a personal ring group associated with the desk set and add the EDHU as a member?

Also, you should have a different Call Fwd No Answer timer for the EDHU to allow more rings. When it is enabled, the longer timer will apply

**********************************************
What's most important is that you realise ... There is no spoon.

 

[AH64Armament]

can you dial the EHDU directory number itself? It should ring to the cell phone if you can. If it doesn't, look at the display and note what it says.

 

[sarond]

Agree with kwb,

I believe you have missed the step of using a Personal Ring Group with the Desk and EHDU.
Personal Presence make the DN absent/present within it's PRG. It does not ring the EHDU.

 

[619Tech]

Is Public to Public enabled in COS in use?