Can not log into Unified Manager bcm400 3.7 remotely

[therealslimshady]

Every time i try to ip into the unified manager and click on the system admin and mngmt. I get the java window and put in the id and pw and it does shows login "in progress" for a couple minutes and finally shows connection failed , failed to connect to bcm server.. I can direct connect on site obviously and i cant seem to get in remotely and have called us lec to make sure there was no firewalls on, on there side.. any ideas?

Thanks

 

[DigitelD]

Are you going through a VPN?

SHK Certified (School of Hard Knocks)

 

[therealslimshady]

No just ip'ing right into in

 

[DigitelD]

Sooooo, are you trying to get in through a public IP? If you are that is very dangerous!

SHK Certified (School of Hard Knocks)

 

[therealslimshady]

so besides being dangerous, any ideas?

 

[DigitelD]

No I don't because none of ours is on a public IP.You should be going through a VPN. It is not worth having your BCM setting out in public for all to hack into.

SHK Certified (School of Hard Knocks)

 

[vztech]

Have you ever been able to get in remotely?
Next time you direct connect make the user you use part of all the groups IE installer,administrator,remote etc.
and try that.

Just a thought

It's only dialtone-VZ