Can not fax long distance using desktop fax messaging

[Lupillo2]

We have a CS 1000 (Option 81c) Rls 5.5 and Call Pilot Rls 5.0 with capabilities of desktop fax messaging. How ever locally we can fax but can not exceed 17 pages and if more than 17 pages are sent or received we get a failure error (and keep receiving the same fax multiple times). The other issue is when we try to fax out long distance it does not go through (our company uses long distance code). Call Pilot states to use a p (2 seconds pause) to separate numbers and a # for the pound sign. Does any body have this issue? Your help will be greatly appreciated, below are the PRT’s of the TN and ERR.

The PRT of the PHANTOM TN


DES CHL108
TN 156 0 00 03 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 8299 0 MARP
CPND
NAME DRO DTM FAX
XPLN 13
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 6928
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHd SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDA CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 6928
DATE 19 MAY 2010


This postmaster error is when you try to send a fax long distance

Your message did not reach some or all of the intended recipients

Subject: sending Test Sheet
Date: Wed, 19 May 2010 15:53:50 -0600 (Mountain Daylight Time)

The following recipient(s) could not be reached:
"Unknown" <"FAX=91XXXXXX7502ppxxxxxxx#"@callpilot.xx.xx.xxxx.xx>

Reason: A problem occurred during the transmission of your message. (23)

 

[tekice]

Check your RPL's in callpilot these generally stiop long distance dialing options.

 

[Lupillo2]

We have been messing with the RPL's but no luck. Do you an idea what # to permit or restrict?

 

[PERRYPJ]

Check the NCOS of the channels

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Lupillo2]

I belive NCOS is set correctly becase when we send a long distance fax on a REGULAR FAX MACHINE it works perfectly. The problem is when we send it via DESKTOP FAX MESSAGING.

 

[PERRYPJ]

The default NCOS is 0, this normally is not high enough to call LD

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Lupillo2]

The NCOS for the Phantom TN is NCOS 6

 

[PERRYPJ]

Not the Phantoms the CHANNEL TN's

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Lupillo2]

In what load do I go to check the NCOS for the CHANNEL TN's? Your help will be greatly appreciated.

 

[PERRYPJ]

You will need to find out where the MGATE Card is then go to LD 20 and do a Print on that slot

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[SNSSMIS]

Try:
access code, 1 , area code, exhange, terminal digits, Two pauses, long distance code

91xxxxxxxxxxppNNNN

 

[Lupillo2]

We already tried it like you said, went up to six pauses but no luck. Any idea why?

 

[thephonefox]

We had a similar error not long ago and adding VPIM to the CP cleared it up. Not sure if it would work on yours!

Also, try the comma comma. Usually works to pause before the LDAC.

We had so many issues with LDACs on the fax lines that we took them off that set of numbers.


The Phone Fox

 

[PERRYPJ]

Also check your Mailbox Classes,open Fax Desktop Users. Scroll down to the bottom and you will find RPL, see what Outdialing is set too.

OLD ROLMEN WORKING ON NORTELS AND AVAYA