can not enable elnk

[phonetech2012]

We are having a problem on our 61c rls 5.0 pbx. We lost elan connection to cpilot and symposium. I am unable to enable the elnk in ld 117, I am getting a ciod015 error basically saying it is not active. I am trying to reload the software but it is not booting from the RMD, and I am not getting prompted to press "F" to force boot. The rmd has the software on there because I can see it when I put it in my laptop..
Any ideas?

 

[phonetech2012]

I swapped cores and the software install is running fine. Guess I have a bad PIV card for starters

 

[KCFLHRC]

Why do you think you need to reload the software for an ELAN issue? I would start a lot simpler than that. Are you sure it's not an ethernet connection issue, you know, layer 1?

 

[bhassell2000]

Not sure what level it started but I know 5.5 the rmd with the software had to be bootable, but I agree reloading wouldn't be where I would start but I guess could be the fix.

Thanks,

Buddy

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http://www.linkedin.com/in/buddyhassell

 

[phonetech2012]

The problem was.... the elan hub. But in my defense, this hub was sending erroneous messages back to the pbx causing strange problems. I was not able to get into pdt, health state showed eth out of service, when I swapped cores the now inactive core all of a sudden went into a constant loop, I could not enable the elnk, when I would stat the elnk it would just bring me back to the dot, the pbx was just basically acting very strange. When I went on site I noticed the hub's lights flickering very faintly, including the power light. Plugged in a new switch and everything started coming back up. I did not test the software install on the original core though, I was just happy to be done.
Thanks!

 

[KCFLHRC]

I think the problem with enabling the ELNK was in fact the Hub. You didn't have a stable connection and that is what was causing it not to enable. But maybe you already knew that. Always check the easy stuff first.

 

[phonetech2012]

I am kicking my self for going through all the trouble and it was the hub..what a novice move! It was a first for me though seeing a hub cause what looked like corrupted data.