Can not connect to Call Pilot after BCM50 upgraded from Rel 3 to Rel 6

[BogeyShooter]

Another tech performed an upgrade om a BCM50 from r3 to r6. He said everything went ok. However, I can not connect to the Call Pilot via my laptop. I get the following error, "A network problem was encountered. Please check your network settings." Call pilot and vmail are working properly, I am able to telset in using F983. I am able to access BCM via Element manger. I am just unable to access the Call Pilot programming via laptop. Any suggestions?

 

[telcodog]

Did you also update your Element Manager application from the BCM?

 

[BogeyShooter]

Yes, I did.

 

[curlycord]

Does this link work?

http://xxx.xxx.xxx.xxx/callpilotmanager

x's are your BCM's IP address.

Is your java up to date? in past it was an issue when using that launch button.
Are you trying to get to callpilot from the launch button in Element manager?
You can also try from the front page

http://xxx.xxx.xxx.xxx/

then navigate to Callpilot

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[BogeyShooter]

Java is up to date. I did not try

http://xxx.xxx.xxx.xxx/callpilotmanger,

however I did try

https://xxx.xxx.xxx.xxx/voicemail-cgi-bin/f983wui.exe

and got the same error. Yes, I am using the Launch button. I read one post where the BCM name had something to do with this issue after upgrading form r1 to r3. Any thoughts on that?

 

[curlycord]

Did the tech patch after the upgrade? that's the first thing you do after upgrading.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[BogeyShooter]

He says he did.

 

[Firebird Scrambler]

A few things to try out here,

1) Try different browsers. I've found that some browsers don't work as well.

2) Use a different computer's browser and perhaps a different operating system.

3) Try using the other Ethernet port (OAM)to log on.

4) Check and post the BCM's patches here. I think the last release 6.0 ones were

BCM50 6.0
==================================

PATCH ID: BCM050.R600.SU.System-022.201412-1 Category: GEN
PATCH ID: BCM050.R600.SU.Desktop-005.201406-1 Category: GEN
PATCH ID: BCM050.R600.BASH-135-2 Category: GEN
PATCH ID: BCM050.R600.SRG-137-1 Category: GEN
PATCH ID: BCM050.R600.SAMBA-136-1 Category: GEN
PATCH ID: BCM50R6_FactoryImageUpgrade-1.02-0 Category: GEN

As was mentioned above, Java is usually the problem. You might want to go to control panel and look for Java. There are some settings to alter and see if you can add the BCM's IP address in.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[BogeyShooter]

1) Try different browsers. I've found that some browsers don't work as well.------I did this

2) Use a different computer's browser and perhaps a different operating system.-----I did this

3) Try using the other Ethernet port (OAM)to log on.------I did this

I'll have to check the patches