Can not communicate with Remote Server?

[Redsfan]

I have a problem (guess that's obvious).

Version
Symantec Security Console version 1.2 / Symantec Anti-Virus 9.0.0.338

SBS 2000 SP3

Problem. Error "Can't communicate with the Server Group"


Another Thread references the following reg key:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LanDesk\VirusProtect6\CurrentVersion\ScSComms\LocalData\LoginCaCertIssueSerialNum

However I do not have reg value: \ScSComms??

Can anybody advise?
Many Thanks
Phil.

 

[Redsfan]

Woops......should read"
"Can't communicate with the server group" !!

 

[oggywan]

That key is only relevant to Symantec Antivirus 10.
For you I would check the following:

- ensure that the Symantec Antivirus service is up and running
- ensure that any firewall between the SSC and the SAV server is configured to allow all SSC related traffic
- upgrade to a later build of Symantec Antivirus 9 (You are using the STM build, and newer builds are much better)

Oggy

 

[Redsfan]

Thanks for the reply. Can you elaborate on the Firewall settings between SSC and SAV?

Can you upgrade Free? Client just purchased version 9 in July on one year licence?

Many Thanks,
Phil.

 

[oggywan]

Open ports (in SAV 8 and 9):

UDP2967 (bi-directional) between client and server
UDP38293 Used for the Symanectec System Center to discover servers (broadcast)

For more info:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002091816450048

... when you buy Symantec Antivirus, it usually comes with some kind of upgrade insurance. I would call Symantec's customer support to find out.

 

[Redsfan]

Thanks for your help.