Can not clear Callback message

[mclise]

I have a 5224 IP phone with a callback message that the user can not erase.

When the user presses the vm key, they do not get the Callback softkey, they just hear they have no new messages. Last week the user was able to erase callback messages and nothing has changed for that ext.

I checked the VM COS and the COS for the phone and they are set like they need to be.

Its a 3300 system running 9.0.2.31_1.

Any help is appreciated in advance.

 

[jimcricket]

1. Double check COS option 'Multiline set VM message erasure allow' set to yes.

2. Load IPDevice## (if not sure what IPDevice## is associated with this set, look in ip telephones all, lower pane)

jg

 

[UncleRalph]

In the cos of the phone, enable "Voice mail message waiting erasure". Leave the handset down, press the button and you'll be put into a menu that will allow you to turn off the lamp.

Ralph

 

[kwbMitel]

The MWI is probably Dialed Message Waiting.

See the following FAQ

faq1329-7159

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Occam's Razor - All things being equal, the simplest solution is the right one.