Can Modular Messaging do this?

[SBL110]

Hi Everyone,

We're going to upgrade from Intuity Audix to Modular Messaging. Can anyone tell me if MM can do the same thing that the Intuity does with auto routing? I also have a few subscribers set up as auto attendants that will automatically route to another subscriber or in one case, a VDN.

This is done by setting the timeout feature to zero and transferring the call to the appropriate subscriber or number. Just want to know if I will be loosing this function. Thanks in advance for your replies.

Scott

 

[amarc5300]

Yes, it can. We recently done the same upgrade. In MM, auto attendants are called "caller applications" and they are programmed using a Windows based GUI. There is a bit of a learning curve, as it is very different to program vs. Audix AA's, but after about an hour tutorial (over the phone) from Avaya, I got the hang of it and created a fairly complex "AA" that worked out just fine.

 

[SBL110]

Thanks for the reply amarc5300. As long as it's possible, I'm good-to-go, complex I can handle.

Scott