Can I upgrade Partner ACS 308 R1.0.1 with 206E R4.1 1

[BillMIS]

I am planning to upgrade our Partner ACS 308 R1.0.1 with the 206E R4.1 by using a R5.0 ACS flash PCMCIA card and then adding the Partner Voice Messaging PC Card Rel 3.0 (Large) but in reading these posts and the requirements fo the upgrade PCMCIA card I am not sure I can use it.

Can I use the 5.0 Upgrade card on our ACS R 1.0.1 unit?
When I upgrade do I lose all our current programming and configuration?

From reading the specs on the Voice Messaging PC card it seems to do what we need. Can someone confirm that we will be able to:

1.) have a live person answer phone then send the call to an extension .... if the extension does not get picked up after a number (user selectable?) of rings then voice mail picks up?

2.) at night have the automated attendant pick up with a voice menu of press 1 for sales, press 2 for accounting, etc... and then have the appropriate voice mailbox pick up?

3.) The large PC Voice Messaging PC card says that it has a total of 120 minutes available for messages... is this always divided equally among the defined mailboxes or can you have some mailboxes have more than their share?

Thank You
Bill

 

[tiggerdad]

Can't tell you about the upgrade process, but the Release 5.0 Voicemail will do all of 1, 2 & 3.

And yes, you can set parameters for each voicemail box - message length and total storage (however, the aggregated storage for all of the boxes can't exceed 120 minutes). I was playing with ours the other day & discovered you can crank it fairly high, but can't quite turn it down to 0 (ie., for an announce box).

 

[TouchToneTommy]

Yes, you can upgrade your R1.0.1 to an R5 with the upgrade card.

Yes, you can use a 206E card with it (in a carrier).

Yes, you can use a Voice Messaging PC Card (Large) after you do the R5 upgrade.

1) Yes the Auto Attendant can pick up after 0 to 9 rings, either Day Only, Night Only, or Both Day and Night, on a per line/Day-or-Night-Mode basis.

2) Yes, selector codes can be set to transfer to extensions, ring there, and cover to voice mail if unanswered. Keep in mind that your extensions will be in the range of 10 through 23, so you would not want to use 1 or 2 as selector codes (otherwise, you could not directly dial extensions, unless that's what you want!)

3)NO, you can't change the storage time on a per-mailbox basis. The storage is divided equally among the mailboxes. You have the option of setting the total number of malboxes in the system, which determines the total per mailbox.




Here's one other "gotcha" that we have discovered with the PC card messaging. If one of the VM ports is occupied (someone checking messages, someone leaving a message, whatever) and the other port trys to transfer a call to an extension in Do-Not-Disturb with Auto VMS Cover, the cover to Voice Mail will fail. It seems the call returns to the port "too fast" and it doesn't get mode codes. It plays a message saying that you can't leave a message now. It the phone is not in DND, the call will transfer to the extension, ring-no-answer, then properly cover to voice mail. Moral of the long story is, PC Card Messaging is great for a small application, not high volume, and don't use DND if the Auto Attendant is going to answer all the calls.

 

[BillMIS]

Thank you all for your help. I successfully upgraded to ACS 5.0 and installed the VM.