Can I upgrade a IP406 DS to IP Office 4?

[MarkAtSM]

How do I figure out if our IP406 with IP Office 3.2 (53) can be upgraded to IP Office 4.0?

Thanks.

 

[kholladay]

If the unit is a 406v2 (the one with integrated station ports) and the sticker on the bottom or back has a PCS of 8 or above then yes it can go to 4.0+.

If it is a 406v2 with a PCS of 7 or below Avaya has issued a PCN for the replacement of these units at no cost.

Kyle Holladay
Certified: ACACN, ACSCI, ACSCM, TIA-CTP
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[MarkAtSM]

WOW, that was fast! Thanks.

Is there any way to tell this via software? I am no where near the unit and it is racked in a overcrowded wiring closet - getting the the bottom/back of the physical unit would be very challengins.

 

[tlpeter]

yes you can

use the ip office program that is called monitor
connect to the ip office and look to a part that says "freemem" with a lot of numbers behind it
if it is a pcs 6 or lower it will say sometimes of 1623345345 (i don't exactly how long it is)
is it pcs8 or higer it will say 4834234234
a pcs 7 is different
with the pcs 7 they started with the bigger memory
so you could have ome with less memory or a new one with more memory



ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

Also check what units/daughter cards are in use and not supported on v4

NO Alchemy modules inc. daughter cards

No VCM 5/10/20 VCM 4/8/16 ok

there are more which escape me at the mo. Check TB 80

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

@jamie77
the vcm 5/10/20 do work on a 406
they only not work on a legacy card carrierfor the ip500


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MarkAtSM]

Thanks everyone!

 

[tlpeter]

and what pcs is it ???


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!